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Shared configuration tables often appear to be a sensible design decision. They reduce duplication, centralise data management, and simplify administration amongst various actual and perceived benefits. However, they can also introduce significant ...
![Jami Tucker, Data Foundations Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525240i6D985BA9AD82427C/image-size/small?v=v2&px=200 "Mi...
![Victoria Lo, ITOM Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525227iD03B18736347DF51/image-size/small?v=v2&px=200 "MichaelHansen\...
![Derek Kitzleman, ITOM Outbound Product Manager](https://www.servicenow.com/community/image/serverpage/image-id/525136i3440CCD25D383640/image-size/small?v=v2&px=200 "MichaelHan...
Overview Managing privileged access is one of the biggest security challenges on any ServiceNow instance. In this Platform Academy session, walks ...
Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It. Overview In this Academy, we walk through the solution for this scenario: you know your AI is working. But ...
📌 _Este é o segundo artigo da nossa série exclusiva sobre a engenharia de dados do CMDB Health Dashboard. Se você perdeu o primeiro texto, onde exploramos a arquitetura do paine...
Learn how to seamlessly integrate external applications with ServiceNow using REST APIs. In this session, we’ll cover the fundamentals of REST integration, authentication method...
Australia is here, and it's bringing updates to identity and access management worth paying attention to. This session gives platform admins and owners a clear picture of what's...
Getting Started with Supplier Operations: The 90-Day Fast Path https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fs6SG8u6S1hM%3Ffeature%3Do...
Thank you for joining us July 22, at 12:00 PM ET for another exciting Ask the Expert session. Within these unscripted sessions we are fully there for you, answering your questio...
What are MCP Apps? MCP Apps are a feature of MCP Server Console that lets you attach a custom HTML interface to a tool. When a compatible MCP client calls that tool, in...
What are MCP Apps? MCP Apps are a feature of MCP Server Console that lets you attach a custom HTML interface to a tool. When a compatible MCP client calls that tool, in...
AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this session, you’ll gain an understanding...
Hi everyone — Bill here (TechTalk with Bill). I'm a ServiceNow MVP, a Certified Technical Architect, seven-times CIS certified, and Harvard-certified in Strategy Execut...
Introdução ao CMDB Health Dashboard — A Funda ção da Confian ça nos Dados de Configura ção ...
This post walks through every tool Hardware Asset Management (HAM) gives you to fill in missing hardware lifecycle dates: the end-of-sale, end-of-support, and end-of-life dates ...
For two decades, IT asset managers have asked: Do we have the exact date? The answer still matters. But today's stronger question is: Do we have the exact date, or where we don'...
Join Christina Park and Ashley Snyder to learn how to govern and configure model providers for AI Agents and Now Assist skills. This session explores capabilities designed to an...
Out of the box, every ServiceNow user can set up delegation for themselves. Head to your profile, pick a delegate, set the date range, choose which areas to delegate (Approvals,...
Automatically score and coach every closed case with GenAI-generated quality reviews Automated quality assurance reviews closed cases against a configurable rubric and generat...
Automated quality assurance reviews closed Customer Service Management Cases against a configurable rubric and generates a quality score with qualitative feedback for each one, ...
Everything AI in ServiceNow runs on skills: prompts, AI Agents, and analysis skills that live inside the Now Platform and have native access to your data, your tables, and your ...
