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Imports in Integration Hub require the ServiceNow IntegrationHub Action Template - Data Stream [com.glide.hub.action\_type.datastream] plugin. For more information, see Request IntegrationHub. A data source in Integration Hub uses an Excel file, a CSV file,...
If your team uses the App Repository to manage scoped applications, you know the post-clone cleanup process can be a real headache. After cloning an instance, an admin has to ma...
Can AI go from a chat message to a fully closed, autonomous complex case, with zero human touch and full explainability at every step? Watch it happen. Follow George Lewis, a fi...
Can AI go from a chat message to a fully closed, autonomous complex case, with zero human touch and full explainability at every step? Watch it happen. Follow George Lewis, a fi...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
Manually logging time on every case pulls agents away from resolution. See how the Time Tracker brings real-time visibility directly into the CSM Configurable Workspace — tracki...
![montreal_snug_community_banner.png](https://www.servicenow.com/community/image/serverpage/image-id/523939i0ECA7036327F55FB/image-size/large?v=v2&px=999 "montreal\_snug\_commun...
Thank you for joining us July 8 for a great deepdive into Pyramid Analytics. Pyramid Analytics will be the backbone of our near future Analytics capabilities, a best-of-breed an...
Now Assist · ITSM · CSM How to Fix the AI Case Sentiment Tag to Display Correctly in the Service Operations Workspace A fix for a common AI configuration...
Third-party risk programs are growing in complexity — more vendors, more regulations, more assessments. Managing that complexity with fragmented tools, developer-dependent confi...
Now Assist · ITSM · CSM How to Get the AI Case Sentiment Tag to Display Correctly in the Service Operations Workspace A fix for a common AI configuration...
This free, one-day virtual event from ServiceNow University is built around a simple idea: give practitioners, developers, admins, architects, analysts, you name it, real ...
Server-Side GlideRecord Returns Zero Rows for One User and Rows for Admin: the Before-Query Business Rule That Hides em_alert It isn't ACLs. GlideRecord ignore...
CartJS errCode 42202 "Item is unavailable for Guest" and "reqJSON is null" from Inbound Email Actions: Root Cause and Fix Two bugs in one code path, and why the DEV te...
Overview Keeping your ServiceNow instance secure requires more than checking a few settings after an upgrade. Security Center continues to evolve into a centr...
Live Connect FAQ Answers to the questions we hear most often about Live Connect, the SQL/BI access capability in RaptorDB Professional. If you're setting this up for the firs...
Live Archive FAQ Answers to the questions we hear most often about Live Archive, the object-storage archiving capability in RaptorDB Professional. If you're setting this up f...
ServiceNow Form Layout gives administrators precise control over what appears on each form. Learn how to create and configure form views, add fields from related tables, and set...
The Australia release enhances the ServiceNow® Mobile Platform with intelligent, mobile-first innovations that help users stay productive anywhere, introducing an AI-powered voi...
You can measure the assists consumption across your user's department via using Platform Analytics, breakdowns, and the department field on the User table. 