Disclaimer : _The specific solution described is achieved through configuration. There is no liability for ServiceNow to provide support, apply changes, fix defects and review imp...

Flow Designer is a foundational skill on the Now Platform. You cannot move forward as a real ServiceNow practitioner without mastering it, and one of the most common pitfalls in the field is using ...

ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation, Dynamic Identificat...

Autonomous workforce FAQ and troubleshooting Last updated September 2026   - What is an autonomous workforce and AI specialist? An autonomous workforce is a collection of various AI speci...

This video shows how to create and use a funnel report in User Experience Analytics to analyze user completion rates for a specific task. Chapters: 00:00 Intro 00:08 What funnel reports do 00:57 Cr...