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Discover the latest Platform Encryption updates now available in Australia and how they help strengthen data protection across your instance. This session gives admins and platform owners a high-level overview of new encryption capabilities, improved visibi...
Email is one of those integrations that looks simple on paper until you're knee-deep in bounced notifications and nobody can figure out where the message died. Email in...
The challenge ServiceNow is a secure platform, with a fairly robust security model. Consider HR Cases. Typically, the only people who can see this data is HR case workers an...
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So you want to get Employee Slate up and running ? Let's do this. In this episode, Sujan and Karthik break down the entire technical configuration process for Employee Slate usi...
We envision Pyramid Analytis to be the analytics engine that powers Platform Analytics—the best-of-breed analytics layer built into your ServiceNow platform. Plus, you can alrea...
This is a practitioner reference—not theory, not benchmarks. It gives you: - Templated SLA targets for 8 HR service categories (general inquiries, benefits, payroll, ER, leave,...
Every platform admin has asked, "Is our ServiceNow instance secure?" This session gives you the language, the framework, and the specific steps to answer that question with conf...
Should this change go in an Update Set or a Scoped Application? The answer shapes how your work moves through dev, test, and prod — and getting it wrong leads to missing artifac...
Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to buil...
For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil\_admin, and a...
WORKFLOW DATA FABRIC ZCC for ERP Content Packs: what they are, where to find them, and how to get moving You have ZCC for ERP installed and a SAP connection ready. The next ...
What it is Portfolio Insights is an AI capability inside the Strategic Planning Workspace (SPW) that reviews the planning items in a portfolio plan and flags the ones at risk ...
Chapters: 00:10 Digital Product Release workflow 00:19 Digital Product Release workspace 01:27 Define scope 02:00 Plan a scope into a release 02:57 Managing a release 04:06 Vali...
Introduction Artificial intelligence is transforming how organizations operate—but it's also introducing a new class of security risks that traditional tools can't address. Fr...
![tiagomacul_0-1782226178623.png](https://www.servicenow.com/community/image/serverpage/image-id/520931i5B4D501C1957EB7A/image-size/medium?v=v2&px=400 "tiagomacul\_0-17...
Chapters: 00:08 Agentic Playbooks 01:25 Specifying the discount 02:08 Composing an email offer 02:18 Workflow Studio Discover how Agentic Playbooks in ServiceNow automate manual...
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
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Employee Slate just dropped at Knowledge 2026, and it's not just a facelift — it's a completely new codebase built for the AI era. In this episode, Sujan Dutta sits down with Di...
Overview of the ServiceNow Password Reset application, as well as the Password Reset for Virtual Agent, Password Reset Windows application, and Password Reset interactive voice ...
Shows how to configure a KPI group and map it to a DPM solution page. Chapters: 00:00 Intro 00:16 KPIs 00:54 Plugins 01:05 DPM solution page 02:09 KPI groups 02:53 KPI group map...
Objective This article introduces an approach FSO Disputes customers can use to stand up a dedicated ServiceNow instance that acts as a mock card network , letting teams exerc...
📋 What this article covers If you're preparing to implement AI Control Tower, ServiceNow provides a comprehensive Implementation Guide on MyNow that covers everything f...
Partner Relationship Management (PRM) — An Overview Partner Relationship Management (PRM) is ServiceNow's solution for managing end-to-end partner lifecycles — from on...
