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If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At the same time, Now Assist Center has evolved into AI Admin Center. So,...
In [part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/employee-lifecycle-vs-employee-journey-what-s-the-difference/ta-p/3600063) I explained why I ans...
https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FTBGdylwDeL8%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwa...
A practical guide to what AI Agent Advisor is, when to use it, and what it's actually worth AI Agent Advisor reads the records your teams have already closed, groups them into ...
As CWM grew, so did the number of places where your work shows up as a list. One is the Board List view and with the CWM Sept 2026 release, a new List is introduced in the Left ...
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Th...
Catalog authoring doesn't have to run through one central queue with a long backlog. This two-part Platform Academy series covers the shift from a gatekeeper to guide model for ...
Two access changes shipped close together—one for AI agents and agentic workflows, one for admin roles—and it's easy to assume they're the same story. They're not, and knowing w...
Build Agent Skills and Rules: Organizing Your Development Process in Brazil https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FO89r...
I’ve seen a lot of questions from folks wondering how they can configure their AI agent to accept an attachment from a user, rather than relying on pre-situated attachments, lik...
Executive Summary Performance Analytics (PA) can give leadership a clearer view of service performance, operational risk, and improvement opportunities. However, the presence ...
Why this article? During my recent ServiceNow AI Implemntation training sessions , I received several questions from participants who had successfully created AI agents and th...
AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your agent builder applic...
はじめに：「CVSS 7.0以上は30日以内」― その運用、まだ続けていますか？ 多くの企業の脆弱性管理規程には、こうした期限が定められています。 - Critical（CVSS 9.0以上）：15日以内 - High（CVSS 7.0以上）：30日以内 日本企業で最もよく見かける運用のひとつです。監査でも説明しやすく、社内規程にも書きやすい。...
What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, obse...
みなさん、こんにちは。 ここまでで「Now Assist」に精通し、「Now Assist」で作業を開始し、ワークフローを強化し、貴重なインサイトを提供する可能性を実感している方も多いでしょう。しかし、ライセンスの重要な構成要素である 「Assist」 の計算メカニズムは、私にとってブラックボックスのように感じることがよくあります。 ...
[記事、ブログ、ビデオ、ポッドキャスト、プロジェクトの共有 - 現場の経験](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb) 皆様、こんにちは。 Vancouve...
| [センターオブエクセレンス](https://www.servicenow.com/community/next-experience-articles/next-experience-center-of-excellence/ta-p/2332092) / [ネクストエクスペリエンス](https://www.servicenow...
ServiceNow のアップグレードには常に何らかの負担が伴います。ライセンスやダウンタイムではなく、インスタンスが完全にクリーンになる前に解決・調整が必要となる、ベースシステムの変更と競合するカスタマイズされたレコード (すなわちスキップされたレコード) をレビューする、アップグレード後の作業労力です。成熟した、高度に構成されたイン...
ServiceNow のアップグレードには常に何らかの負担が伴います。ライセンスやダウンタイムではなく、インスタンスが完全にクリーンになる前に解決・調整が必要となる、ベースシステムの変更と競合するカスタマイズされたレコード (すなわちスキップされたレコード) をレビューする、アップグレード後の作業労力です。成熟した、高度に構成されたイン...
Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years?&nb...
Bring Your Own Key to ServiceNow KMF — Part 1: Preparing the Instance If you need to encrypt an outbound integration payload so a third party can decrypt it, you'll qu...
ServiceNow Virtual Agent powered by Now Assist can significantly enhance self-service experiences, so it is equally important to evaluate the quality of those interactions to en...
If you've worked with Flow Designer long enough, you've probably run into the same challenge during testing: You submit a request, trigger the flow, and then... wait. ...
The September 2026 release gives organizations more ways to express their brand in EmployeeWorks Web App, helps employees find and navigate content more easily, and expands comm...
