Admin Impersonation to Gain Access to Encrypted Data - Is it possible?
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Sep 24, 2026
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Can admins or other users use impersonation to access encrypted fields? This article explains how Platform Encryption Module Access Policies help prevent impersonation-based access by default, what role limitations apply, and how the Impersonation setting controls whether encrypted data can be accessed through assumed permissions
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https://www.servicenow.com/community/platform-privacy-security/admin-impersonation-to-gain-access-to-encrypted-data-is-it/ta-p/3602107