ServiceNow News
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Overview
This article outlines the topics detected by the Project Insights engine, focusing on Resource Management. For each topic, it explains what is monitored, when an insight is trigg...
What Project Insights Detects — Resource Management
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4 months
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Everything...
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Start Here: Agile 2.0 Deprecation and Collaborative Work Management
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4 months
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新年度のゴール設計は済みましたか？ Impact をフル活用するための最初の2ステップ—— Objectives / Outcomes の設定 と、新アクセラレーター 「Jumpstart Your Impact Platform Health」 の立ち上げ——をご紹介します。「導入して終わり」にせず、年度サイクルとして Impact を回すスタートを切りましょう。
新年度のImpact 活用：Objectives 設定 × Platform Health 立ち上げの最初の一歩！
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4 months
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The out-of-the-box Complaint Case Summarization is a Now Assist skill which generates summaries across new, work-in-progress, and resolved complaint cases, but you may need to tailor it for your or...
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Customization: Complaint Case Summarization Skill
ServiceNow Community
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4 months
Learn the out-of-the-box configurations of the Complaint Case Summarization Now Assist skill. This video walks through each step in the Now Assist Admin Console: inputs, prompt variants, triggers, ...
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Configuration Short: Complaint Case Summarization Skill
ServiceNow Community
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4 months
_Five sessions. Australia GA Family Release. Sneak peeks. One PAC Day. Here's everything the A11y community needs to make the most of K26._
Knowledge 2026 runs May 5–7 in Las Vegas — and i...
Knowledge 2026 Is Almost Here — Know Before You Go
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4 months
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Learn how to configure the Accelerate Complaint Case Handling agentic workflow in AI Agent Studio: this video walks through enabling the workflow, reviewing the out-of-the-box agent sequence, verif...
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Configuration Short: Complaint Case Agentic Workflow
ServiceNow Community
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4 months
Complaint Case Agentic Capabilities bring AI-powered automation to complaint case handling in CSM. This video introduces the three core components: the Complaint Case Intake AI Agent, the Accelerat...
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Feature Short: AI-Powered Complaint Case Management
ServiceNow Community
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4 months
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation sta...
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Voice AI Evaluation: Open-Source Framework developed by ServiceNow
ServiceNow Documentation
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4 months
Are you attending Knowledge 26 in Las Vegas May 5-7? This year's Knowledge is a milestone moment for the Security & Risk portfolio with a number of exciting announcements and showcases. Expand your...
Planning your Security Agenda at Knowledge 26
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4 months
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Knowledge Graph is an intelligent layer that allows for the ability to query and explore data sets and schemas, all powered by AI search and LLM capabilities of the platform.
Prerequisite...
Quick Tutorial: AI Agent Knowledge Graph Tool
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4 months
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Three prom...
The fastest way to learn Build Agent prompting? Ask Build Agent.
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4 months
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AI Dashboard Summary brings AI-powered summaries to your Platform Analytics dashboards so you can instantly understand the state of your data without having to manually review each widget. We'll al...
Platform Analytics Academy - May 27, 2026 - Dashboard AI summarization & AI data explorer
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4 months
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Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Management brings capa...
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What's New in Australia Q1 '26 Release for CSM
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4 months
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Most AI self-service implementations that underperform share one root cause that never makes it into the project retrospective: the service catalog was not ready.
This article breaks down what AI ...
AN UNHEALTHY SERVICE CATALOG: THE HIDDEN REASON WHY AI SELF-SERVICE IS FAILING
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4 months
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Compliance demands in finance, pharmaceutical, and healthcare sectors grow more complex every year. Organizations face strict regulations, evolving risk landscapes, and the need for continuous audi...
Accelerating Compliance with Modular ServiceNow Implementations for Finance, Pharma and Healthcare
REDE Consulting
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4 months
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