Most AI self-service implementations that underperform share one root cause that never makes it into the project retrospective: the service catalog was not ready.

This article breaks down what AI actually does with your catalog, why poor catalog health silently undermines every virtual agent interaction, and what a readiness assessment should cover before you go live. From governance fundamentals to out-of-the-box measurement tools, it gives ServiceNow practitioners and service owners a clear picture of what needs to be in place before AI can deliver on its promise.

If adoption is stalling and you are not sure why, start here.