Learn how to configure the Accelerate Complaint Case Handling agentic workflow in AI Agent Studio: this video walks through enabling the workflow, reviewing the out-of-the-box agent sequence, verifying trigger conditions, tool assignments, and agent instructions. By the end, you'll have the full multi-agent workflow activated and ready to process complaint cases. The next step is to tailor this workflow to your needs, which we cover here: https://youtu.be/yV0BQdFtpZU Understand the data relationships and best practices for grounding the AI-Powered complaint case management, from our CRM AI Academy Series Webinar here: https://www.youtube.com/watch?v=AMok9DcGUbw For more information, refer to our docs: https://www.servicenow.com/docs/r/zurich/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-agentic-wkfl.html