The out-of-the-box Accelerate Complaint Case Handling workflow covers common complaint scenarios, but most organizations need to tailor it. This video walks through how to customize the agentic workflow and extending agent behavior to match complaint handling at your organization. If you haven't configured the base workflow yet, start here: https://youtu.be/nJpBX-8Ep1k To view this agentic workflow in action, start here: https://youtu.be/a0yw8JfcYQ8 Understand the data relationships and best practices for grounding the AI-Powered complaint case management, from our CRM AI Academy Series Webinar here: https://www.youtube.com/watch?v=AMok9DcGUbw For more information, refer to our docs: https://www.servicenow.com/docs/r/zurich/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-agentic-wkfl.html