Complaint Case Agentic Capabilities bring AI-powered automation to complaint case handling in CSM. This video introduces the three core components: the Complaint Case Intake AI Agent, the Accelerate Complaint Case Handling agentic workflow, and the Complaint Case Summarization Now Assist Skill. This overview covers what each component does, where it fits in the complaint lifecycle, and the value it delivers to agents and supervisors. Learn about the configuration here: https://youtu.be/nJpBX-8Ep1k The next step is to tailor this workflow to your needs, which we cover here: https://youtu.be/yV0BQdFtpZU To understand the data relationships and best practices for grounding the AI-Powered complaint case management, refer to our CRM AI Academy Series Webinar here: https://www.youtube.com/watch?v=AMok9DcGUbw For more information, refer to our docs: https://www.servicenow.com/docs/r/zurich/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-agentic-wkfl.html