Learn the out-of-the-box configurations of the Complaint Case Summarization Now Assist skill. This video walks through each step in the Now Assist Admin Console: inputs, prompt variants, triggers, access, and activation. The next step is to ground or tailor the skill for your specific complaint handling use case, which we cover here: https://youtu.be/-9t4Qf5nZMw Understand the data relationships and best practices for grounding the AI-Powered complaint case management, from our CRM AI Academy Series Webinar here: https://www.youtube.com/watch?v=AMok9DcGUbw For more information, refer to our docs: https://www.servicenow.com/docs/r/zurich/customer-service-management/now-assist-for-csm/acc-complaint-case-handling-agentic-wkfl.html