ServiceNow News
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Building an AI Agent is only half the work — getting it ready for production is where the real discipline begins. In this video, Ritesh Ramesh and Dustin Snell walk through practical guidance for i...
Video
How to Build Good Al Agents And Get Them Ready for Production
ServiceNow Community
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2 months
What's changing?
Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout...
Third-party model providers are becoming the default for Now Assist skills and agents
New article articles in ServiceNow Community
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2 months
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AI agents are only as powerful as the actions they can take — and those actions are powered by tools. In this video, Gokul Nair walks through one of the most powerful tool types in ServiceNow AI Ag...
Video
Reuse Virtual Agent Topics Inside AI Agents | ServiceNow AI Agent Tools: Conversational Topic
ServiceNow Community
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2 months
Most Zero Copy Connector for ERP setups that stall are not broken in any deep way. Something is missing, or pointed at the wrong place, and the symptom (usually a dead heartbeat) does not tell you ...
Zero Copy Connector for ERP - Common setup issues & fixes
New article articles in ServiceNow Community
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2 months
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The old ServiceNow procurement playbook is officially dead.
With the new packaging rollout, legacy tiers like Standard, Professional, and Enterprise are gone. In their place is a high-sta...
The April 2026 ServiceNow CSM Packaging Redesign: What Architecture and Licensing Teams Need to Know
New article articles in ServiceNow Community
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2 months
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How has the shift from low-code to AI-native development affected how YOU build? #servicenow
ServiceNow Dev Program
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2 months
On-premise SAP systems (ECC and S/4HANA) support two connection protocols in ZCC for ERP: RFC, for BAPIs & table reads and OData v2 over HTTP. This article covers RFC.
Zero Copy Connector for ERP - Connecting via RFC/BAPI
New article articles in ServiceNow Community
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2 months
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The design community has entered a period of conversational tunnel vision. Because Large Language Models (LLMs) are trained on dialogue, the industry has collectively decided that the chat bubble i...
Matching AI Modality To User Intent: Designing The Right Interface
Articles on Smashing Magazine — For Web Designers And Developers
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2 months
smashingmagazine.com
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Project Insights Auto-Emails: Configuration and Customization Guide
Project Insights Auto-Emails: Configuration and Customization Guide
New article articles in ServiceNow Community
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2 months
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What is SAFe-to-EAP Migration?
SAFe-to-EAP migration is a one-time process that moves your SAFe data like Portfolios, ARTs, Teams, PIs, Sprints, Epics, Features, Stories, and Tasks...
Understanding SAFe-to-EAP Re-migration: Why Existing Records Are Not Updated
New article articles in ServiceNow Community
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2 months
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If you've been using Smart Assessment to respond to assessments, you've probably run into two friction points: a filter that only ever showed "Unanswered questions," and large sections that require...
Smarter Filtering and Smoother Scrolling in Smart Assessment — Here's What's New
New article articles in ServiceNow Community
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2 months
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Implementing ServiceNow can transform how your organization manages workflows, compliance, and service delivery. Yet, the path to success depends heavily on choosing the right implementation model....
Choosing the Right ServiceNow Implementation Model for Your Organization's Needs
REDE Consulting
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2 months
www.rede-consulting.com
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ServiceNow SPM
Project Financial Diagnostics Functional Reference
A comprehensive functional reference for the diagnostic & auto-fix framework that detects and re...
SPM Financials: Project Financial Diagnostics
New article articles in ServiceNow Community
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2 months
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Learn how to configure list layouts, form fields, and filter breadcrumbs. This session also explores user preference settings, subscription options, and visual task boards — key areas tested in the...
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CSA Part 6 - configure list layouts, form fields, and filter , VTB
ServiceNow Workshops
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2 months
Session Recap: What's new for Platform Encryption in Australia
This session recapped the encryption enhancements introduced in the Zurich release while focusing on the new capabilities de...
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What's New for Platform Encryption in Australia
New article articles in ServiceNow Community
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2 months
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If you manage knowledge content in ServiceNow, you've probably been in this situation: you know the quality isn't great, but without actual numbers, it's hard to make the case for prioritizing this...
Knowledge Center: Deep Dive on Knowledge Health Score and other additions
New article articles in ServiceNow Community
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2 months
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New to the Australia release, Setup Hub turns standing up ITOM AIOps into a fast, guided experience. From a single Product Hub, it installs the right components, applies sensible defaults, and wire...
Stand Up ITOM AIOps in Hours, Not Weeks: A First Look at Setup Hub
New article articles in ServiceNow Community
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2 months
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Discover how SPM Project Insights helps Project Managers respond to urgent executive requests instantly. In this demo, see how a Project Manager generates a real-time project snapshot covering risk...
Video
AI-Powered Project Insights in SPM Project Workspace
ServiceNow Community
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2 months
When email notifications go missing or slow down, the Email Diagnostics Dashboard shows you which stage of the delivery pipeline needs attention. Check this first before you dig through individual ...
Email delivery not working right? Check the Email Diagnostics Dashboard first
New article articles in ServiceNow Community
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2 months
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I made this app in a cave! With a box of scraps! #tech #developer #softwareengineer
ServiceNow Dev Program
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2 months