ServiceNow News
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Learn how Microsoft Teams call quality monitoring helps IT teams identify and resolve communication issues. This overview demonstrates analyzing call quality metrics, network performance, and devic...
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Digital End-User Experience | Monitor Microsoft Teams call quality
ServiceNow Documentation
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5 months
Is your ServiceNow renewal hiding a $780k mistake? 📉 Most organizations lose 20-25% of their license value to "ghost users" and misassigned roles. As a ServiceNow CTA, I’m breaking down the single...
ServiceNow Licensing: Fulfiller vs. Unrestricted User Models
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5 months
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ServiceNow has announced that its entire product portfolio will now be AI-enabled by default. No add-ons. No separate purchases. No integrations required.
Every customer will be positioned to rece...
ServiceNow’s AI-Enabled Portfolio and New Product Packaging: What Customers Should Challenge Before They Commit
ServiceNow Archives - UpperEdge
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5 months
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Financial risk management remains a critical challenge for businesses navigating complex markets and regulatory environments. Unexpected risks can disrupt operations, cause financial losses, and da...
Enhancing Financial Risk Management with AI-Powered ServiceNow IRMGRC Solutions
REDE Consulting
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5 months
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Every repeat incident tells the same story: the pattern was there, but nobody saw it in time. AI-powered pattern detection is changing that. Read on to see how.
Most Workplace Accidents Are Preventable. So Why Do They Keep Happening?
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5 months
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Now Assist Data Kit
_Every week, practitioners across the ServiceNow ecosystem are quietly solving one of AI’s most overlooked problems, not the model, not the prompt, but the data. This series i...
From Blank Canvas to Brilliant Demo: How an AI Architect Solved the Data Problem for Now Assist
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5 months
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Overview
This article outlines all the topics detected by the Project Insights engine, focusing on Task Management and Milestones. For each topic, it explains what is monitored, when an insight i...
What Project Insights Detects — Tasks & Milestones
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5 months
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We’re inviting professionals from Field Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experiences better. By sign...
Inviting Professionals from Field Service Management: Join Our Agent Research Participant Pool!
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5 months
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We’re inviting professionals from Customer Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experiences better. By s...
Inviting Professionals from Customer Service Management: Join Our Agent Research Participant Pool!
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5 months
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The LA Court System demonstrates how strategic workforce development can drive real efficiency and modernization in the public sector. By investing in ServiceNow University training, the court has ...
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Modernizing Justice: How the LA Court System upskills its workforce with ServiceNow University
ServiceNow Community
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5 months
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, ...
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AI Academy - Activate AI Agents for your organization in less than 20 minutes
ServiceNow Community
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5 months
We’re inviting professionals from Telecommunication to join our ServiceNow Telecommunications Research Participant Pool - a community of telecom professionals whose insights help...
Inviting Professionals from Telecommunication: Join Our Telecom Research Participant Pool!
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5 months
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We’re inviting professionals from Retail and Hospitality Operations to join our ServiceNow Feedback Participant Pool. This initiative aims at understanding what truly makes retail operations ...
Inviting Professionals from Retail and Hospitality Operations: Join Our Research Participant Pool!
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5 months
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Overview
Once Project Insights is set up, it works out of the box with sensible defaults. But every project is different and this article explains how to customize which topics are enable...
Project Insights Engine: Configuration and Severity Levels
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5 months
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What is Now Assist for SPM Project Insights?
Now Assist for SPM continuously monitors your project data and delivers AI-generated insights directly to project managers — surfaci...
Project Insights Engine: What Gets Surfaced and Why
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5 months
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Knowledge 2026 is almost here, and we have a packed Customer Success agenda, from breakout sessions and hands-on labs to roundtables, designed to help you turn AI ambition into real business result...
Don't Miss These Customer Success Sessions at Knowledge 2026
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5 months
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The Platform You Invested in Is About to Deliver Like Never Before
A New ServiceNow Era - Autonomous IT
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5 months
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The challenge
I've had a number of customers over the years that have wanted to revert something that they've customised back to baseline / out-of-the-box.
There's a few reasons why you'd want t...
Use Quick Edit for minor corrections like fixing typos or updating text, while keeping the template in its published state. servicenow servicenowdemo quickedit For more information about using quic...
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Modify a published template using quick edit
ServiceNow Documentation
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5 months
Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously
Most organizations have a governance workflow for onboarding(as well as the the entire lifecycle) of AI as...
Process Mining and AI Control Tower: Closing the Loop on AI Asset Governance
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5 months
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The CreatorCon Hackathon is back, and whether you're a seasoned builder or someone who's never touched a line of code, there's a spot with your name on it.&n...
Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21
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5 months
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Overview
Configuring Docusign in Contract Management Pro (CM Pro) requires setup across four areas: your Docusign account, the ServiceNow Docusign eSignature Spoke, CM Pro records, and your contr...
Setting Up Docusign eSignature for Contract Management Pro
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5 months
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See the CSR Live Call Support AI Agent for Agentic Contact Center for Banking in action. This demo walks through how the CSR AI Agent assists a customer service representative during a live inbound...
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Feature Short: Agentic Contact Center - Interaction & CSR AI Agent
ServiceNow Community
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5 months