Feature Short: Agentic Contact Center - Interaction & CSR AI Agent
ServiceNow Community
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Apr 20, 2026
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video
See the CSR Live Call Support AI Agent for Agentic Contact Center for Banking in action. This demo walks through how the CSR AI Agent assists a customer service representative during a live inbound call — reading the interaction transcript in real time, detecting customer intent, and surfacing relevant account details and answers on demand, without the agent ever leaving their workspace — all within ServiceNow, and all designed to reduce handle time and deliver faster, more confident service. Want to dive deeper? Explore the full product documentation here https://www.servicenow.com/docs/r/financial-services-operations/interaction-workspace-for-agentic-contact-center-for-banking.html
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https://www.youtube.com/watch?v=CQuzEt0omzI