Learn how Microsoft Teams call quality monitoring helps IT teams identify and resolve communication issues. This overview demonstrates analyzing call quality metrics, network performance, and device health to troubleshoot Teams problems efficiently. Chapters: 00:08 Benefits 00:50 Troubleshoot Teams call issue #servicenow #dex #microsoftteams #callquality #monitoring Role required: admin This video was recorded in the Zurich release. For more information, see: ServiceNow product documentation: Microsoft Teams call quality monitoring overview: https://www.servicenow.com/docs/r/it-service-management/digital-end-user-experience-dex/monitor-zoom-call-quality-using-dex.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com