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Case Study Ryder System, Inc. is a leading logistics and transportation company that provides supply chain, dedicated transportation, and fleet management solutions – including full-service vehicle leasing, rental, and maintenance – to some of the world’s...
ServiceNow IT Operations Management (ITOM) The pace of digital transformation is growing exponentially as organizations are looking to improve employee and customer experience...
In this tutorial, we explain the "Cascade Variables" feature on ServiceNow Order Guides. Learn how this simple checkbox automatically syncs data from your initial Order Guide fo...
DISCLAIMER: the directions and code featured in this article come with no support or warranty, explicit or implied. Caveat Emptor! Service Observability in Servi...
In this demo, watch Privacy Management’s AI-enabled capabilities, including Risk Assessment Summarization to automatically summarize risk assessments for faster review and actio...
Use Now Assist in the CSM/FSM Configurable Workspace to instantly generate, refine, and insert resolution notes that speed up wrap‑up time and improve case consistency. S...
Use Now Assist to instantly generate, refine, and insert resolution notes that speed up wrap‑up time and streamline case closure in the CSM/FSM Configurable Workspace. Se...
If you’ve ever shopped across regions—or bought something on behalf of someone in another country—you know how confusing prices can get. A number on the screen doesn’t always te...
Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurat...
The Service Selector in the Financial Services Workspace empowers agents to create the right case type or service request in seconds—reducing errors and accelerating time-to-res...
In this demo, see how Gen AI automates the mapping of incoming regulatory alerts to internal business controls in ServiceNow Integrated Risk Management (IRM), making compliance ...
Hello Columbus SNUG Members! We are excited to be planning the next Columbus SNUG and are looking for customers who want to host, present or be a part of the planning c...
Activate the Business or Consumer Portal in your ServiceNow instance, enabling self-service for your B2B customers. servicenow servicenowdemo businessportal consume...
In this video, you’ll learn how to prevent automatic updates to hardware models on your hardware assets. We’ll show you how to create a Reconciliation Rule using the CI Class Ma...
The out of the box Enterprise Architecture Operational indicators, Incidents via Service, Problem via Service and Change via Service provide key insight to the operational healt...
I got this interesting question in an SVG workshop: _“What is the performance difference between an SVG loader and simply rotating an image for a loader?”_ The choice between S...
_A quick note before we get into it: An airline boarding process is inherently physical — people walking down aisles, stowing bags, finding seats. You can't fully digitize that ...
Update Sets are one of the most widely used deployment mechanisms in ServiceNow. However, a very common — and risky — practice still exists in many projects: adding data records...
I’ve spent over two decades in the trenches of user experience design. I remember the transition from table-based layouts to CSS, the pivot to responsive design when the iPhone ...
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
Let’s talk about something that’s been around forever in ServiceNow development — Async vs Before Business Rules. It’s one of those topics that everyone nods at confidently. “Ye...
Preparing for the ServiceNow CSA exam can feel overwhelming if you don’t understand how the exam is actually structured. In this video, I break down the official CSA exam domain...
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