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Accelerating Agent Responses with Now Assist’s Activity Response Generation When customer service or IT tier agents face complex cases with dozens of updates, they spend valuable time scrolling through activity streams to understand the case histo...
Lease administration is no longer a back-office function—it is a material driver of financial accuracy, portfolio agility, and executive confidence. ServiceNow Lease Administrat...
Navigate the Platform Analytics migration with confidence as we approach the Australia release in May 2026. This session covers the strategic value of upgrading, common migratio...
This issue of What’s !important is dedicated to our friends in the UK (aka me), who are currently experiencing a very miserable 43-day rain streak. Presenting: the five most int...
Imagine a user opening a mental health app while feeling overwhelmed with anxiety. The very first thing they encounter is a screen with a bright, clashing colour scheme, followe...
Pattern Development Best Practices for ServiceNow Discovery and Service Mapping Designing efficient, scalable, and upgrade-safe patterns is essential for maintaining a...
On February 3, 2026, the Platform Academy, hosted by Sharon Barnes and featuring Paty Montesinos, delivered a focused session on monitoring and managing Now Assist usage in Serv...
As manufacturers expand their operations and reach, the need to effectively manage their dealer networks becomes a priority. [Dealer management in manufacturing](https://www.eme...
ServiceNow's Q4 2025 store release continues to push the boundaries of intelligent contract management. In this second installment of our video series, we showcase three additio...
Security is top of mind with everyone, especially when it comes to keeping your instances secure. We’ve created this introduction, using a crawl/walk/run approach, on how to hel...
TL;DR: I built a working PGP encryption flow for HR payroll case attachments in ServiceNow. Drop a file onto sn\_hr\_core\_case\_payroll, and within a minute the record auto-ge...
This is a clarity update—not a fire drill. Australia does not trigger an automatic migration, and your existing Core UI dashboards and reports remain available (and editable). T...
In [the previous article](https://css-tricks.com/responsive-hexagon-grid-using-modern-css/), we built the classic hexagon grid. It was a responsive implementation without the us...
As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be ...
Transforming External Audit Logs into ServiceNow Automated Workflows:- A Comprehensive Guide to Converting Multi-System Audit Data into Actionable Playbooks
Tired of generic search results? 😴 Learn how to create custom EVAM templates with icons and map them to your tables! I'll walk you through the JSON configuration and the tricky ...
ReleaseOps in the Zurich release gives us a powerful way to orchestrate application deployments end to end – but many real-world releases still depend on critical manual tasks. ...
Risk and compliance assessments are foundational to enterprise governance — but for the people completing them, they’re often repetitive, time-consuming, and frustrating. Annual...
Most “Autonomous IT” stories promise instant zero‑touch magic, but what actually derails DT teams is weak foundations, bad data, and doing things out of sequence- not a lack of ...
Learn how Now Assist AI agents power agentic AI in the ServiceNow AI Platform, how they work, and the process for building an agentic workflow. Chapters: 00:06 ServiceNow AI age...
📢 Upcoming Update: Enhanced Tax Experience in APO (Zurich Release) We’re excited to introduce several improvements to the tax experience in Accounts Payable Operations (APO) as...
Field data type selection is not a cosmetic UI decision—it's a strategic architecture choice that determines application scalability, reporting capability, and business autonomy...
You have an element with a configurable background color, and you’d like to calculate whether the foreground text should be light or dark. Seems easy enough, especially knowing ...
In this video, we demonstrate how to use the ServiceNow CMDB Data Manager to automate the CMDB lifecycle, enforcing strict retire, archive, and delete workflows. What You Will L...
In the [first part of this series](https://www.smashingmagazine.com/2026/01/beyond-generative-rise-agentic-ai-user-centric-design/), we established the fundamental shift from ge...
