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Gain a competitive advantage by digitizing and automating workflows to improve the customer experience both online and in-store. This includes reimagining the retail experience, streamlining operations, and empowering employees to create exceptional custome...
Now Assist Agentic Workflows End to End Guide A lot of time in the service lifecycle goes toward work that is structured and repeatable: sorting incoming requests, figuring o...
Agentic Evaluation and Troubleshooting Guide Table of Contents - [Navigate to Automated Evaluation](navigatetoautomatedevaluation) - [Configure Evaluation Settings](configu...
Activate and Configure the Agentic Workflows Table of Contents - [Generate My Work Plan Agentic Workflow](generatemyworkplanagenticworkflow) - [Triage and Categorize ITSM I...
Setting the Foundations: Plugins, Tools, and Roles for ITSM Table of Contents - [Overview](overview) - [Enable AI Search](enableaisearch) - [Install and Update Now Assi...
Choosing between Popover API and Dialog API is difficult because they seem to do the same job, but they don’t! After a bit lots of research, I discovered that the Popover API a...
Overview This Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to fea...
Overview This Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to fea...
Tooltips feel like the smallest UI problem you can have. They’re tiny and usually hidden. When someone asks how to build one, the traditional answer almost always comes back usi...
Join us on the first Wednesday of every month for expert-led technical sessions, focused on custom application development best practices. Don't miss out on future opportunities...
If you’re working with Workplace Visitor Management , it’s often useful to know which notifications exist , when they are triggered , and who receives them. To make this easier...
![ChatGPT Image Mar 1, 2026, 02_12_59 PM.png](https://www.servicenow.com/community/image/serverpage/image-id/504149i0BD787D6167C7EC7/image-size/large?v=v2&px=999 "ChatGPT Image ...
Problem Statement: In multi-domain implementations on ServiceNow , users often work in the backend (Operations / Platform UI) but need to access different portals depending on ...
Blooming flowers, longer days, milder temperatures — with March just around the corner, the world is slowly but surely awakening from its winter slumber , fueling us with fresh ...
From a "a new customer" in 2018 to a two-time ServiceNow MVP in 2026! 🚀 I’m Jerry Wong, and my "Community Power" is all about bridging the gap between platform ownership and te...
Learn how you can use Now Assist Skill Kit's evaluation feature to perform comparative model provider evaluations and determine the effectiveness of your custom skills at scale.
The Overview of the Assistant Analytics page provides a high-level dashboard summarizing assistant activity, assist usage, user engagement, and overall customer satisfaction (CS...
Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflows. It con...
Hello everyone, I am Sanjiv Meher, and I’ve been working on the ServiceNow platform for over a decade, specializing in IT Service Management, Security Operations, and Integrated...
This video explains what custom metrics are in ServiceNow Agentic Evaluations and walks through the process of creating and reviewing a custom metric.
Despite what’s been a sleepy couple of weeks for new Web Platform Features, we have an issue of What’s !important that’s _prrrretty jam-packed_. The web community had a lot to s...
Background Scripts: The First Place to Go When Something Breaks in ServiceNow Real Production War Stories and Why This Tool Deserves MVP Status Background Scripts Tro...
Meet Selva Arun — first-time ServiceNow MVP 2026, co-founder of NowDivas, and passionate ITOM & Integration content creator. Find out what drives her to keep sharing with the co...
Let's see some examples of customizing ServiceNow Service Observability. Have a favorite APM query you want to feature? No problem! Have a unique APM tool we don't support out o...
TL;DR: We can center absolute-positioned elements in three lines of CSS. And it works on all browsers! .element { position: absolute; place-self: center; ...
