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Knowledge Graph | Overview

ServiceNow Documentation · Apr 06, 2026 · video

ServiceNow Knowledge Graph application enhances the Now Platform by creating a semantic layer that connects data, relationships, and context across the enterprise. It structures information as a graph of entities and connections, bringing context and meaning to the available raw data. By leveraging AI, it powers personalized and intelligent experiences across the Now Assist ecosystem including NAVA, AI Agents, and AI Search to deliver more relevant insights and automation. Chapters: 00:00 Introduction 00:38 Natural Language Queries 01:09 User context and slot filling 01:40 Tool for AI Agents 01:56 Workflow Data Fabric 02:37 Knowledge Graph Designer #servicenow #servicenowdemo #nlq #workflowdatafabric #knowledgegraphdesigner Role required: admin, kg_admin This video was recorded in the Zurich release. ServiceNow product documentation: Exploring Knowledge Graph: https://www.servicenow.com/docs/r/intelligent-experiences/knowledge-graph/exploring-knowledge-graph.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com

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