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Phone is still the top channel for submitting IT incidents, accounting for 42% of help desk contacts, and in industries like healthcare, retail, and finance that number climbs to 70%. Every one of those calls costs up to 50x more than a self-service interac...
The challenge A common request I get from customers is that they've heavily modified a form in ServiceNow, and they'd like to revert it back to baseline / out-of-the-box. Did...
SmartDocs vs. Document Intelligence: Ask your Docs or Automate them? What's the difference (and When to use each)? Table of Contents - [What is Now Assist for Document Manag...
Agentic AI for Employee Journey Management: Overview This article presents an overview of agentic AI workflow capabilities available within Employee Journey Management...
Step-by-step demonstration of migrating from ITSM Agent Workspace to Service Operations Workspace using the on-screen migration utility. Chapters: 00:10 Why migration is essenti...
ServiceNow has announced that its entire product portfolio will now be AI-enabled by default. No add-ons. No separate purchases. No integrations required. Every customer will b...
Financial risk management remains a critical challenge for businesses navigating complex markets and regulatory environments. Unexpected risks can disrupt operations, cause fina...
Now Assist Data Kit _Every week, practitioners across the ServiceNow ecosystem are quietly solving one of AI’s most overlooked problems, not the model, not the prompt, but the...
Overview This article outlines all the topics detected by the Project Insights engine, focusing on Task Management and Milestones. For each topic, it explains what is monitore...
We’re inviting professionals from Field Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experie...
We’re inviting professionals from Customer Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent expe...
We’re inviting professionals from Retail and Hospitality Operations to join our ServiceNow Feedback Participant Pool. This initiative aims at understanding what truly make...
Overview Once Project Insights is set up, it works out of the box with sensible defaults. But every project is different and this article explains how to customize whi...
What is Now Assist for SPM Project Insights? Now Assist for SPM continuously monitors your project data and delivers AI-generated insights directly to projec...
Knowledge 2026 is almost here, and we have a packed Customer Success agenda, from breakout sessions and hands-on labs to roundtables, designed to help you turn AI ambition into ...
The challenge I've had a number of customers over the years that have wanted to revert something that they've customised back to baseline / out-of-the-box. There's a few reas...
Overview Configuring Docusign in Contract Management Pro (CM Pro) requires setup across four areas: your Docusign account, the ServiceNow Docusign eSignature Spoke, CM Pro rec...
See the CSR Live Call Support AI Agent for Agentic Contact Center for Banking in action. This demo walks through how the CSR AI Agent assists a customer service representative d...
Recently, I attended a Montreal ServiceNow Community Meetup , where one of the sessions focused on building custom components using the ServiceNow CLI. The presentation immediat...
Dear All, We are excited to host our AI solutions showcase along with a customer meet-and-greet at Booth 5410 during the upcoming Knowledge 2026 (K26) event. We warml...
Localization Workspace detects untranslated and partially translated content and automatically groups content items that require translation into a localization task Chapters: 0...
Recap _What's new: _ _A dedicated admin interface in Workplace Central for managing spaces, neighborhoods, and user assignments — available in the Q1 2026 rel...
For web professionals, session management is a balancing act between user experience, cybersecurity, and resource usage. For people with disabilities, it is more than that — it ...
You can now make ServiceNow a first-class A2A client — discovering and invoking external AI agents over Google's open Agent2Agent protocol, no custom code required. This walkthr...
I’m writing this blog post to celebrate the long-awaited release of Regress 2.0, in conjunction with my [NullEdge NullStack Alpha](https://thenulledge.com/2026/nullstack-alpha) ...
