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The CSS contrast-color() function takes a <color> value (as well as a variable) and returns either black or white, whichever is the most contrasting color for that value. In other words, contrast-color() is sort of an accessib...
Audits often slow down organizations, especially in finance, pharmaceutical, and healthcare sectors where compliance demands are high and complex. REDE Consulting has found a wa...
ServiceNow has introduced CIS – Data Foundations (CMDB & CSDM) as a mandatory prerequisite for all major CIS mainline certifications. If you currently hold (or plan to hold) any...
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The out-of-the-box Complaint Case Summarization is a Now Assist skill which generates summaries across new, work-in-progress, and resolved complaint cases, but you may need to t...
A 360-degree view of your customers means nothing if your CRM can't act on it. ServiceNow Autonomous CRM goes beyond visibility. It connects insights to action so customer issue...
Learn the out-of-the-box configurations of the Complaint Case Summarization Now Assist skill. This video walks through each step in the Now Assist Admin Console: inputs, prompt ...
Messy data and reactive service are fueling your CX fire drills. ServiceNow Autonomous CRM helps you put out the flames before they even start. See how Autonomous CRM turns chao...
Decades of CRM updates and your service team is still picking up the slack? ServiceNow Autonomous CRM goes beyond AI that tells you what to do. It connects your teams and depart...
_Five sessions. Australia GA Family Release. Sneak peeks. One PAC Day. Here's everything the A11y community needs to make the most of K26._ Knowledge 2026 runs May 5–7 ...
Autonomous CRM uses AI agents to help your service team break free of the busywork and stay focused on customers. The result: transformed service operations, better rep producti...
The out-of-the-box Accelerate Complaint Case Handling workflow covers common complaint scenarios, but most organizations need to tailor it. This video walks through how to custo...
Learn how to configure the Accelerate Complaint Case Handling agentic workflow in AI Agent Studio: this video walks through enabling the workflow, reviewing the out-of-the-box a...
Complaint Case Agentic Capabilities bring AI-powered automation to complaint case handling in CSM. This video introduces the three core components: the Complaint Case Intake AI ...
Learn how to modify customer contract line quantities directly from the CSM Configurable Workspace in ServiceNow. This video walks you through upselling and downselling products...
Knowledge Graph is an intelligent layer that allows for the ability to query and explore data sets and schemas, all powered by AI search and LLM capabilities of the platform. &...
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Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Ma...
Subscription Management Hub Welcome! Welcome to the Subscription Management Hub Your central resource for all things Subscription Management — from overview, understanding u...
Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Ma...
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Virtual Cards is a custom ServiceNow application that lets employees send collectible recognition cards to colleagues. Not a Teams message that gets buried. Not a feed post nobo...
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