Skills in Claude Code can do two different things: teach the agent your domain passively, or run a repeatable multi-step process when you invoke them directly. This episode draws the line between knowledge skills and workflow commands, introduces a four-step issue-driven development pipeline, and shows you how to pull the starter skills into your project from a public GitHub repo. You'll need the GitHub CLI installed. Prompt to pull the starter skills into your project: "Use gh repo clone and git sparse-checkout to pull only the .claude/skills/ folder from the repo ServiceNowDevProgram/ServiceNow-SDK-CC-Starter into this project. Skip any files we already have in .claude/skills/. Do not copy READMEs." Link to Custom Skills: https://github.com/ServiceNowDevProgram/ServiceNow-SDK-CC-Starter