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Building an AI Agent is only half the work — getting it ready for production is where the real discipline begins. In this video, Ritesh Ramesh and Dustin Snell walk through practical guidance for improving AI Agent prompts, selecting the right tools, unders...
Once you have an AI Agent use case, the next step is building it. In this video, Ritesh Shah and Dustin Gannon walk through a hands-on ServiceNow AI Agent Studio demo, showing h...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI...
AI Agents are powerful — but the hardest part is often knowing where to start. In this video, Ritesh Shah and Dustin Gannon explore a practical framework for identifying high-va...
Agentic AI is everywhere right now — but what actually makes it different from traditional automation? And more importantly, when should you use AI agents versus deterministic w...
AI agents are only as powerful as the actions they can take — and those actions are powered by tools. In this video, Gokul Nair walks through one of the most powerful tool types...
Most Zero Copy Connector for ERP setups that stall are not broken in any deep way. Something is missing, or pointed at the wrong place, and the symptom (usually a dead heartbeat...
The design community has entered a period of conversational tunnel vision. Because Large Language Models (LLMs) are trained on dialogue, the industry has collectively decided th...
Project Insights Auto-Emails: Configuration and Customization Guide
If you've been using Smart Assessment to respond to assessments, you've probably run into two friction points: a filter that only ever showed "Unanswered questions," and large s...
ServiceNow SPM Project Financial Diagnostics Functional Reference A comprehensive functional reference for the diagnostic & auto-fix framework...
Session Recap: What's new for Platform Encryption in Australia This session recapped the encryption enhancements introduced in the Zurich release while focusing on the...
New to the Australia release, Setup Hub turns standing up ITOM AIOps into a fast, guided experience. From a single Product Hub, it installs the right components, applies sensibl...
Discover how SPM Project Insights helps Project Managers respond to urgent executive requests instantly. In this demo, see how a Project Manager generates a real-time project sn...
SVP Global Partnerships and Channels walks through the ServiceNow AI Platform for Business Transformation, updated for the Australia release. Customers are moving at AI speed. T...
AI agents are only as useful as the tools and data they can reach. To take real action — opening a ticket, checking a repository, updating a record — an agent has to connect to ...
Learn how to effectively manage and configure your Configuration Management Database (CMDB) using ServiceNow's CI Class Manager. This comprehensive overview covers navigating th...
Now Assist Center is your unified cockpit for activating, configuring, and customizing AI on the ServiceNow platform, putting every tool you need in one place. With an AI-powere...
After migrating to Vulnerability Response v30x — the version that introduces Unified Security Exposure Management (USEM), a significant architectural upgrade to the Vulnerabilit...
Description When a demand is converted to a project, or when SPM integration is enabled and an alignment project (sn_align_core_project) creates an execution entity (pm_projec...
When a user clicks Generate Insights in the Security Exposure Management (USEM), Now Assist may return _"There was a problem generating content."_ and in the log (syslog) shows ...
External LLMs You Can Integrate INTO ServiceNow ServiceNow supports integration with various external LLM providers via AI Connectors: Some popular Integrations are listed b...
What is ServiceNow AI Control Tower? ServiceNow AI Control Tower is a centralized governance and compliance command center. It provides enterprises with total visibility to di...
Overview [AI Voice Agents](https://www.servicenow.com/community/servicenow-ai-platform-blog/servicenow-releases-voice-agents-as-part-of-the-ai-experience/ba-p/3419367)...
Description Shows how to integrate ServiceNow Source-to-Pay operations with SAP ECC and SAP S4 HANA for automatic data exchange of purchase orders, receipts, invoices, and maste...
