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In this Developer Passport highlight, Brian Bimschleger (Director of Inbound Product Management) walks through one of Flow Designer's most powerful new capabilities: the Use an AI Agent action. Launched in December as part of the Zurich store release, this ...
[Build Your Zero Copy Connectors Practice](https://learning.servicenow.com/lxp?course_id=50a17e7793e54b503cc0322d6cba10a2&id=learning_course_prev) Zero Copy Connectors ...
[Workflow Automation CoE](https://sn.works/CoE) \> [Playbooks](https://sn.works/CoE/StartPlaybooks) \> Hybrid Agentic Activity Use Cases Foreword This article assumes...
I read an article where the central message was automation. It was written by [@laszloballa](https://www.servicenow.com/community/user/viewprofilepage/user-id/332499) ...
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
Transform how your organization adopts new technology. This video shows how DEX enables targeted, persona-based engagement campaigns that accelerate adoption, reduce resistance ...
Discover how Service Desk teams deliver faster, smarter support with ServiceNow DEX and NowAssist AI. This video shows how agents can diagnose complex employee device issues fas...
Learn how IT Operations teams transform endpoint management with ServiceNow Digital Employee Experience (DEX). This video demonstrates how to deploy agents at scale, monitor dev...
Understand Service Catalog configurations, Virtual Agent scripts, and Now Assist AI components. This part also covers knowledge spaces and automated workflows, preparing you to ...
Reduce Alert Noise Before It Becomes an Incident: Event Ingestion and Alert Grouping Your monitoring tools are doing their job. The problem is they're doing it too loudly. When ...
Why Is My Choice Field Showing in Blue? Real Causes, Real Fixes Choice Fields Transform Maps Import Sets Data Quality Scoped Apps Applies to: All supported Servi...
When Now Assist in Virtual Agent gives a wrong answer, the cause is usually a configuration setting rather than the model. Match the symptom you're seeing to the setting...
Most Human Resources (HR) teams did not set out to spend their time managing repetitive HR cases. But between answering the same onboarding question again, routing benefits inqu...
ServiceNow Cloud Discovery maintains accurate visibility into cloud infrastructure across AWS, Azure, Google Cloud Platform, IBM Cloud, Oracle Cloud Infrastructure, and Alibaba ...
![Value streams CSDM.png](https://www.servicenow.com/community/image/serverpage/image-id/521416i28971FA6D50E9C2A/image-size/large/is-moderation-mode/true?v=v2&px=999 "Value stre...
With the Service Mapping Plus March update, ServiceNow has introduced multi-source service mapping to solve this problem. This feature allows you to combine multiple flavors of ...
| ✨ Something intelligent is coming. AI-powered capabilities for Partner Relationship Management Coming Soon! | | | 🔒 Content coming soon! | | | ...
We shipped ZCC for ERP built on SAP. That's still the core, SAP is the system of record for most enterprises. But we kept hearing the same thing from customers: "SAP is just one...
![USEM Series Banner Image.png](https://www.servicenow.com/community/image/serverpage/image-id/521792iCACD36CA4B07DE57/image-size/large?v=v2&px=999 "USEM Series Banner Image.png...
Session Overview The session focused on how ServiceNow customers can assess, improve, and demonstrate the security of their ServiceNow instances , especially as organi...
Q2'26 FSO is live. Agentic contact center now spans banking _and_ insurance. Pre-dispute automation through Verifi CDRN cuts chargebacks before they happen. Plus smarter agent ...
Production is fine, incidents are low, and there are no active outages... then a regulator calls. Imagine discovering that a live, business-critical workflow was built...
This article is a sponsored by [Level Access](https://www.levelaccess.com/) We know that right now, a senior engineer is shipping a checkout flow they “built” in a single after...
Facility teams need a streamlined map export workflow that delivers ready-to-use layouts without manual rework ensuring consistent, labeled, and print-optimized output across mu...
When configuring Customer Success engagement health on a domain-separated instance, you may find that engagement health scores do not populate against the expected customer enga...
