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Adjust a component to meet the Web Content Accessibility Guidelines (WCAG) 2.1. When you're editing a component in Theme Builder and see a warning symbol, that indicates that the component doesn't conform with the guidelines for color contrast. Role require...
ServiceNow Operational Resilience gives you a structured way to measure, test, certify, and remediate the resilience of your business services — and the Smart Assessment Engine ...
What is Digital Resilience Incident Reporting with Smart Assessment Engine? Digital Resilience Incident Reporting (DRIR) in ServiceNow Integrated Risk Management (IRM)...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing and governing AI agent connections. It lets administrators package Se...
You activated the Change Management plugin. You confirmed the activation completed but the Change Model field still isn't showing up on the Change Request form. What's actually ...
AI in customer service is changing fast, but most organisations are still asking the wrong question. Can a bot replace my agents? Sumeet Mathur, SVP and MD, India Business Techn...
What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete ...
In this video, learn how Operational Resilience works with ServiceNow IRM’s Smart Assessment Engine to automate the four-stage cycle of Assess → Test → Certify → Remediate, and ...
In this video, learn how Digital Resilience Incident Reporting (DRIR) works with ServiceNow IRM’s Smart Assessment Engine to automate the end-to-end lifecycle of regulatory inci...
Managing Now Assist and AI Agents on ServiceNow has meant juggling multiple admin pages, plugin records, and config screens. Now, Assist Center changes that by bringing everythi...
ServiceNow just changed the rules for ITSM licensing. Foundation, Advanced, Prime. AI in every tier. Virtual Agent unlimited. In this article I break down what actually change...
Today's cloud security teams handle large volumes of exposure findings every day, where most of the noise drowns out the few items that genuinely need immediate action. The data...
Strategy isn't the problem for most enterprises — execution is. Plans live in slides, priorities drift from company objectives, and leaders lose visibility the moment work moves...
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Learn how to use SIR Integration Builder to create security tool integrations with LLM-powered code generation. This getting started guide demonstrates how to integrate third-pa...
Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries c...
ServiceNow get a list of item\_option\_new sysids based on question\_answer sysids from records var endUserContainerSYSID = 'b902aa3ac3058b505c97bdac05013142'; var ...
Getting Started with AI Agents: Governing AI Across Your Platform Here's a pattern we see emerge in nearly every enterprise AI conversation: teams are deploying AI fas...
Getting Started with AI Agents: Why Context Is Everything Here's a pattern that shows up quietly across enterprise AI deployments: teams invest in AI, get it connected...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing, governing, and observing AI agent connections. It gives any s...
What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete ...
What's new in MCP Server Console v1.4? In this AI Academy session, we walk through three new tool types now available to any authenticated MCP client: Knowledge Graph for relati...
What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete ...
In this video we will walk through the ServiceNow steps to setup and start importing logs from Kafka. We will also demonstrate the log processing and handling, along with ...
![ChatGPT Image May 27, 2026, 01_28_27 AM.png](https://www.servicenow.com/community/image/serverpage/image-id/517464iBA57B0066FA09FC7/image-size/large?v=v2&px=999 "ChatGPT Image...
