ITSM Licensing in April 2026: Foundation, Advanced and Prime in Plain Language
New article articles in ServiceNow Community
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May 28, 2026
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article
ServiceNow just changed the rules for ITSM licensing.
Foundation, Advanced, Prime. AI in every tier. Virtual Agent unlimited.
In this article I break down what actually changed in April 2026 – and how to pick the right tier for your architecture.
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https://www.servicenow.com/community/itsm-articles/itsm-licensing-in-april-2026-foundation-advanced-and-prime-in/ta-p/3544380