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Customer churn rarely happens all at once. It happens quietly, at every broken touchpoint along the journey, long before any survey is sent. Sumeet Mathur, SVP and MD, India Business Technology Centre at ServiceNow, and Aditya Sudhindranath, Chief Strategy ...
Most organisations have seen it: an AI demo that impresses in the boardroom but never makes it into production. The gap between proof of concept and real-world scale is where AI...
Customer churn starts where trust breaks down. The companies with the strongest retention records share one thing in common: they deliver on what they promise, and they communic...
Enterprise AI adoption is stalling, not because organisations don't see the value, but because the path forward isn't clear. Too many vendor choices, a fast-changing technology ...
AI pilots are everywhere in India. Production deployments are not. In this conversation from The CX Shift India 2026, Aditya Sudhindranath, Chief Strategy Officer at Deloitte In...
In many organizations, change management windows like freeze, blackout, and maintenance periods are very important to avoid risks during critical times. However, users can somet...
Configure a list to choose which columns appear in a list, create list views, and create fields on the table. servicenow servicenowdemo listconfiguration nowplatform This video ...
The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters...
The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters...
The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters...
The ServiceNow Asset Management community is coming together — are you in? Join us at Nexus for Asset Management 2026, a free 2-day event, hosted at our Santa Clara Headquarters...
Demonstrates how to get started with Cloud Cost Management. Chapters: 00:00 Intro 00:28 Set up the application in the Cloud Cost Management workspace 01:44 Tour of the applicati...
Contract Management Pro Never Miss an Obligation Again: _How CM Pro Keeps Your Contracts Compliant_ Buried obligations are a hidden business risk. Learn how Contract M...
I have been exploring around creating a few MCP servers for ServiceNow and. The experience has been interesting because MCP makes it much easier for AI assistants to interact wi...
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In this first episode of Product Next Door, we hosts a candid conversation between community members Vaishnavi Lathkar, Martin Jensen, and Dinesh Kumar Raghu (all seasoned Servi...
Flow Designer in ServiceNow: What the Australia Release Actually Changes I've been working with [Flow Designer](https://www.servicenow.com/products/platform-fl...
You are live with AI - now what? Scaling ServiceNow Otto for CSM across your organization requires more than deploying AI skills and agents. It requires a governance model that ...
Thank you for joining us May 27, at 12:00 PM ET for an update on a new incoming feature being Dashboard summarization & the new improvements to our already existing AI Data Expl...
Let's see how to configure an HR case template for a 401(K) retirement plan inquiry HR Service. This video was recorded in the Australia release. Role required: sn\_hr\_core.adm...
_A continuation of [Learn. Prioritize. Automate. The LEAP Story](https://www.servicenow.com/community/itom-blog/learn-prioritize-automate-the-leap-story/ba-p/3485948)_ ...
Let's see how to configure an HR service for a retirement plan inquiry. This video was recorded in the Australia release. Role required: sn\_hr\_core.admin ServiceNow product do...
Let's see how Accounts Payable agents can create an invoice case from Universal Request for further processing. This video was recorded in the Australia release. Role required: ...
We’re excited to finally bring together the growing community of ServiceNow enthusiasts across Newcastle and the Hunter region for a relaxed after-work meetup focused on sharing...
Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents informativ...
