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Jeff Gregory, CEO of Ondaro, on what it means to be a Pure Play ServiceNow partner and why focus, pacing, and the right kind of advisory matter more than ever as AI reshapes the platform. 🔗 Learn more: https://ondarowave.com ServiceNow AI DigitalTransformat...
What does it actually take to use AI in ServiceNow — not just talk about it? Learn the common challenges we're hearing from people at Knowledge 2026. About Ondaro Ondaro helps o...
Nextgen Database Performance - Speed and Scale As enterprise workloads grow in complexity and scale, ServiceNow is making a strategic shift in its data layer with the introduc...
Overview When accessing the On-Call Notification Preferences section inside the Security Incident Response (SIR) Workspace, users may encounter two related issues: 1. The "Ed...
[ERP Content Packs](https://www.servicenow.com/community/zero-copy-connector-for-erp/breaking-the-waiting-game-how-to-fast-track-erp-use-cases/ba-p/3439115) are the fastest way ...
💭 "How do I add AI capabilities to ServiceNow without building from scratch?" 💭 "My agents need help writing faster, but I don’t want to disrupt their workflow." If you are al...
💭 "How do I add AI capabilities to ServiceNow without building from scratch?" 💭 "My agents need help writing faster, but I don’t want to disrupt their workflow." If you are al...
We're excited to be hosting the in-person St. Louis SNUG Meeting, on June 11th at NISA Investment Advisors HQ! We continue to refine the agenda as we get clo...
ServiceNow Japan合同会社では、このたびServiceNow コミュニティおよびユーザー会（SNUG）主催「Community Day 2026」を開催します。
Every portfolio team knows the problem: demands flood in from across the business, each one a mix of scattered fields, attachments, and inconsistent descriptions. Before anyone ...
App Repo, Scoped Applications, and Update Sets — When to Use Each and How They Interact Platform Academy Session | Architects • Platform Admins Dealin...
This post covers a two-part framework developed for the ServiceNow Community Speaker Studio program, where Community speakers developed their talk before presenting at Knowledge...
Hello SNUG members! We are looking for a customer to lead or co-lead our Iowa SNUG. SNUG Leaders must be employed by a ServiceNow customer and not employ...
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You don't have to be a designer to prototype smarter on ServiceNow. At K26, we ran a hands-on lab that taught admins and builders a four-step workflow for prototyping Workspace ...
AI agents can now help fully automate both license assignment and license removal for Microsoft 365 software, creating a true end-to-end, near zero-touch flow — from request to ...
Not every screen looks the same twice. Probabilistic Desktop Action tool lets ServiceNow's AI agent navigate dynamic UIs with confidence, even when layouts shift, themes change,...
Hola Community Here’s an interesting challenge for all the ServiceNow Architects and Developers out there. 🧩 The Scenario Imagine this: Your ServiceNow instan...
サービスアカウントのような非人間アイデンティティ、そして今後予想されるAIエージェントの急増により、企業のサイバーセキュリティ部門が管理すべきアイデンティティの数は従来の100倍以上にまで膨れ上がろうとしています。急増・多様化するアイデンティティに対し、人間・マシン・AIエージェントのアクセスをひとつの基盤で可視化・制御する。それが、2026年3月にS...
Introduction In both the Source-to-Pay (S2P) Workspace and the Finance Operations Workspace, Agents can create new cases directly from the different case Lists by click...
A field playbook for evaluating, analyzing, and debugging AI Agents on ServiceNow. Covers Agentic Evaluations, the AI Agent Analytics dashboard, the runtime tables that matter, ...
Scoped Applications vs. Update Sets — When to Use Each and How They Interact Platform Academy Session | Architects • Platform Admins Dealing with miss...
Unlock the Full Power of Your ServiceNow Platform with Dynamic Guidance Platform Academy Session | Platform Owners • Process Owners • Fulfillers Are your user...
A script in ServiceNow isn't just a setting — it can read and write across any table and reshape how the platform behaves. Before Zurich, controlling who held that power meant c...
Provides an overview of Demand Forecast in Workforce Optimization for Customer Service Management. Chapters: 00:00 Intro 00:38 Predict future resource requirements 02:21 Schedu...
