News Jace Pro
News, acquisitions, companies, people, events, and public filings in one searchable place. No vendor press-release fog.
The signal desk
What are you trying to understand?
The latest
Cloud costs can quickly spiral out of control, especially for regulated enterprises that must balance spending with strict compliance requirements. Managing cloud expenses while staying audit-ready is a complex challenge. Yet, combining AI-driven FinOps wit...
The difference between a frustrating Claude Code session and a productive one usually comes down to the prompt. Here are practical patterns: be specific, give context, break big...
The difference between a frustrating Claude Code session and a productive one usually comes down to the prompt. Here are practical patterns: be specific, give context, break big...
In this webinar, we spotlighted the latest Q1 innovations for Financial Services Operations, including enhancements across customer servicing and operational efficiency. We expl...
A quick run down of the key highlights to look out for at Knowledge 2026 Three key themes: Risk & Security AI Control Tower ServiceNow Community & CreatorCon ServiceNow Wrangu V...
Your biggest Problems are hiding in plain sight across different CIs, different categories, different assignment groups, linked only by the path their incidents took through the...
The out-of-the-box Complaint Case Intake AI Agent handles common complaint case creation scenarios, but your organization likely has specific intake requirements. This video wal...
Learn how to configure the Complaint Case Intake AI Agent in AI Agent Studio from start to finish. This video walks through reviewing the agent's out-of-the-box settings, verify...
ServiceNow Knowledge 2026: The Complete Guide In this guide 1. [What is ServiceNow Knowledge?](what-is) 2. [Full agenda: 4 to 7 May 2026](agenda) 3. [Speakers and keynotes]...
Audits often slow down organizations, especially in finance, pharmaceutical, and healthcare sectors where compliance demands are high and complex. REDE Consulting has found a wa...
◆ VIBE-CODING◆ Vibe-Coding a ServiceNow App: What Worked, What Didn’t _My experience using ServiceNow Build Agent and AI tooling (Zurich) to build the Recognition Card applic...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
ServiceNow has introduced CIS – Data Foundations (CMDB & CSDM) as a mandatory prerequisite for all major CIS mainline certifications. If you currently hold (or plan to hold) any...
Overview This article outlines all the topics detected by the Project Insights engine, focusing on Risks & Actions (RIDAC), Financials, and Schedule. For each top...
Overview This article outlines the topics detected by the Project Insights engine, focusing on Resource Management. For each topic, it explains what is monitored, when...
...
Duct-taping AI onto a broken CRM doesn't fix service fire drills. It makes them worse. ServiceNow Autonomous CRM is built on an AI-native platform, so intelligence is part of th...
The out-of-the-box Complaint Case Summarization is a Now Assist skill which generates summaries across new, work-in-progress, and resolved complaint cases, but you may need to t...
A 360-degree view of your customers means nothing if your CRM can't act on it. ServiceNow Autonomous CRM goes beyond visibility. It connects insights to action so customer issue...
Learn the out-of-the-box configurations of the Complaint Case Summarization Now Assist skill. This video walks through each step in the Now Assist Admin Console: inputs, prompt ...
Messy data and reactive service are fueling your CX fire drills. ServiceNow Autonomous CRM helps you put out the flames before they even start. See how Autonomous CRM turns chao...
Decades of CRM updates and your service team is still picking up the slack? ServiceNow Autonomous CRM goes beyond AI that tells you what to do. It connects your teams and depart...
_Five sessions. Australia GA Family Release. Sneak peeks. One PAC Day. Here's everything the A11y community needs to make the most of K26._ Knowledge 2026 runs May 5–7 ...
