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Autonomous CRM uses AI agents to help your service team break free of the busywork and stay focused on customers. The result: transformed service operations, better rep productivity, and fewer manual tasks at scale. Visit servicenow.com/crm.
The out-of-the-box Accelerate Complaint Case Handling workflow covers common complaint scenarios, but most organizations need to tailor it. This video walks through how to custo...
Learn how to configure the Accelerate Complaint Case Handling agentic workflow in AI Agent Studio: this video walks through enabling the workflow, reviewing the out-of-the-box a...
Complaint Case Agentic Capabilities bring AI-powered automation to complaint case handling in CSM. This video introduces the three core components: the Complaint Case Intake AI ...
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish ind...
Learn how to modify customer contract line quantities directly from the CSM Configurable Workspace in ServiceNow. This video walks you through upselling and downselling products...
A quick run down of the key highlights to look out for at Knowledge 2026 Three key themes: Risk & Security AI Control Tower ServiceNow Community & CreatorCon ServiceNow Wrangu V...
Are you attending Knowledge 26 in Las Vegas May 5-7? This year's Knowledge is a milestone moment for the Security & Risk portfolio with a number of exciting announcements and sh...
Knowledge Graph is an intelligent layer that allows for the ability to query and explore data sets and schemas, all powered by AI search and LLM capabilities of the platform. &...
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AI Dashboard Summary brings AI-powered summaries to your Platform Analytics dashboards so you can instantly understand the state of your data without having to manually review e...
Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Ma...
Most AI self-service implementations that underperform share one root cause that never makes it into the project retrospective: the service catalog was not ready. This article ...
Compliance demands in finance, pharmaceutical, and healthcare sectors grow more complex every year. Organizations face strict regulations, evolving risk landscapes, and the need...
getMD5Hex is a function commonly found in utility libraries (such as Apache Commons Codec) that calculates the MD5 hash of data (like a string or file)...
💡 Protect Innovation with the Legal Invention Disclosure Workflow in Legal Service Delivery Employees across the organization create ideas, inventions, and technical innovatio...
Subscription Management Hub Welcome! Welcome to the Subscription Management Hub Your central resource for all things Subscription Management — from overview, understanding u...
SmartDocs and Doc to Voice Hub Welcome! Your go-to destination for everything SmartDocs and Doc to Voice — tips, tutorials, release updates, and community-authored articles ...
The ServiceNow AI Platform offers capabilities to improve your risk program that you may never have been aware of. One feature is Now Assist Summarization. In this video, learn ...
Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Ma...
Applying TPM and TRM for Lifecycle‑Driven Decision Making Executive Summary As enterprises accelerate cloud adoption and modernize technology estates, understanding t...
I work as a ServiceNow Architect at GlideFast Consulting, supporting clients across industries with implementations in HRSD, ITSM, and platform architecture. For me, Knowledge a...
We're conducting research on how practitioners manage and prepare data for AI workflows, and how they discover and adopt tools that support that work. Who we're looking...
Building AI Agents: Video Title: Building AI Agents That Scale | ServiceNow AI Agent Studio Video Description: Let’s walk through the real architecture behind the Warranty Data ...
Description Bottlenecks in your ServiceNow workflows. Compliance gaps going undetected. AI Agents drifting. SLAs slipping. ServiceNow Process Mining is native to the ServiceNow ...
