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Using Smart Assessment Engine for Digital Resilience Incident Reporting

ServiceNow Community · May 28, 2026 · video

In this video, learn how Digital Resilience Incident Reporting (DRIR) works with ServiceNow IRM’s Smart Assessment Engine to automate the end-to-end lifecycle of regulatory incident reporting within the Operational Resilience Workspace. Understand the key configurations involved, from setting up Smart Assessment templates with the right purpose and automation rules, to configuring the Regulatory Agency Profile with action task templates, assignment groups, due dates, and reporting frequencies for each regulation. Walk through a live demo that covers the full workflow, creating a critical incident in Incident Management, watching the DRIR case auto-create based on configured flow conditions, completing the Regulatory Reporting Assessment through the Smart Assessment Engine, and seeing the incident classified as Reportable based on the seven impact criteria and configurable materiality thresholds. See how the Initial, Intermediate, and Final report action tasks are triggered sequentially, with assessment data pre-filled from the source incident record by the DRIIncRptgResponseAutomation script. Explore the export options, including Microsoft Word, Excel, and JSON formats, for regulatory submission and system integration. #smartassessment @servicenow #DRIR #digitalresilience

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https://www.youtube.com/watch?v=WAyTiOuiEzA