Demonstrates how to create and edit on-call shifts, add on-call members to shifts, and create escalation trigger rules and policies with steps. Chapters: 00:00 Intro 00:32 Create and edit on-call shifts 01:15 Add on-call members to shifts 03:00 Create escalation trigger rules and policies with steps #servicenow #servicenowdemo #on-callscheduling #serviceoperationsworkspace Role required: rota_manager or rota_admin This video was recorded in the Zurich release. For more information, see: ServiceNow product documentation: Configuring On-Call Scheduling in Service Operations Workspace: https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/configuring-oncall-scheduling-sow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com