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NJP

Consumer Portal

New article articles in ServiceNow Community · Jun 01, 2026 · article

https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FKI5QDJiD4oI%3Flist%3DPLkGSnjw5y2U6hoEVe_Rh9qftPS2rVfELS&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DKI5QDJiD4oI&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FKI5QDJiD4oI%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube

 

Overview:

Consumer grade portal for B2C CRM customers.  Use this portal after Australia Q1 instead of /csp portal.

 

Key persona:

Business Analyst or administrator configure the widgets

Customers interact with the widgets on Customer Portals

 

Business Value:

 

  • Engage B2C customers with a portal designed for consumer use cases and navigation flow
  • Leverage a  library of low code/no code Configurable Portal Widgets for faster time to value
  • Reduce operational inefficiencies with seamless upgrades and updates that are configurations and not customizations

 

Links:

Documentation

 

 

View original source

https://www.servicenow.com/community/csm-articles/consumer-portal/ta-p/3472385