Consumer Portal
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Jun 01, 2026
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article
Overview:
Consumer grade portal for B2C CRM customers. Use this portal after Australia Q1 instead of /csp portal.
Key persona:
Business Analyst or administrator configure the widgets
Customers interact with the widgets on Customer Portals
Business Value:
- Engage B2C customers with a portal designed for consumer use cases and navigation flow
- Leverage a library of low code/no code Configurable Portal Widgets for faster time to value
- Reduce operational inefficiencies with seamless upgrades and updates that are configurations and not customizations
Links:
View original source
https://www.servicenow.com/community/csm-articles/consumer-portal/ta-p/3472385