Fixed: "Invalid username or password" Clone Error
New article articles in ServiceNow Community
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Jul 08, 2026
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You are attempting to request a data clone in ServiceNow. Suddenly, the authentication of your target instance fails. The platform throws a frustrating, generic error:
"Invalid username or password"
You check the target instance. The credentials are correct. You review ServiceNow Knowledge Article KB0756646 , which points to Multi-Factor Authentication (MFA). You check the Enable Multifactor Authentication column on the user record, and it is already set to false.
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https://www.servicenow.com/community/developer-blog/fixed-quot-invalid-username-or-password-quot-clone-error/ba-p/3570591