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"AI Agent" から "AI control tower"、最新の "Autonomous Workforce" に至るまで、ServiceNow AIの基本用語や全体像、今後の展開などを実演も交えながら、できる限り分かりやすい言葉で整理してお伝えします。 昨今の急速なAIのテクノロジー進化や業務活用について行けるよう、ServiceNowの提供する最新のAIの機能や価値、仕組みを改めて捉えておきましょう。 本セッションの後半ではAIの導入に向けた人材の準備のために組織的にどのように臨むのかについて...
A practical rule of thumb from ServiceNow's implementation guidance is to start with OOTB (out-of-the-box) Voice Agents wherever your use case matches one, and only build custom...
ServiceNowの人材育成は、本当にビジネス価値を生み出しているのか。本セッションでは、データから学習投資の効果を紐解くとともに、株式会社メルカリの「外注依存から開発内製化への転換」事例をご紹介いたします。AI時代のコンピテンス戦略を、数字と実体験の両面から考えます。
Out of the box, every ServiceNow user can set up delegation for themselves. Head to your profile, pick a delegate, set the date range, choose which areas to delegate (Approvals,...
Voice Agents in ServiceNow are genuinely useful for handling routine calls, but only if you configure them right. This session breaks down the full setup process step by step. W...
Building in ServiceNow's Fluent framework with React is powerful, but early on your apps looked like React apps instead of ServiceNow apps. Andrew Vitollo breaks down how the la...
Your alert console is lying to you. It cannot tell one problem from forty symptoms of it. Here is how ServiceNow now recommends the groupings for you, so you review and decide i...
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Create a form action button for a Configurable Workspace. servicenow servicenowdocs ConfigurableWorkspace Form
[@smartCarleen](https://www.servicenow.com/community/user/viewprofilepage/user-id/41912) Post your AI Learning Days Session resources in the comments below for your atte...
[@sandeepdutt](https://www.servicenow.com/community/user/viewprofilepage/user-id/568972) Post your AI Learning Days session resources in the comments below for your atten...
ServiceNow Flow waiting for another Flow use case: _The flow/subflow can be configured to wait for a specific message from any source. It doesn't have to be limited to ...
Starting the evening of July 22, an infrastructure-related issue caused the Developer Site to become unavailable and some personal developer instances (PDIs) to appear offline. ...
Most financial institutions have invested heavily in monitoring tools - but what they haven't built is the connective tissue that turns infrastructure signals into operational i...
Alert noise is one of the biggest challenges facing IT operations teams today. In this Power Byte, we walk through Proactive Alert Grouping Recommendations in ServiceNow AIOps, ...
Straight answers to the questions we hear most often from Finance, Pharma, and Healthcare compliance leaders evaluating ServiceNow IRM/GRC partners. What does REDE Consulting do...
Big news for platform builders: ServiceNow is migrating CSM's guided decision tree capability to the core platform in the Australia release. What this means: - Feature parity wi...
Regulated enterprises don't need another point tool. They need one partner who can take them from strategy to steady-state operation on a single platform. That's the gap REDE Co...
ServiceNow's investment gives BusinessNext a strategic partner to expand its AI-powered banking software globally.
Automatically score and coach every closed case with GenAI-generated quality reviews Automated quality assurance reviews closed cases against a configurable rubric and generat...
Join Eliza Orchard to discover how to build and integrate custom AI capabilities directly into your ServiceNow workflows.
Join Eliza Orchard to discover how to build and integrate custom AI capabilities directly into your ServiceNow workflows.
Everything AI in ServiceNow runs on skills: prompts, AI Agents, and analysis skills that live inside the Now Platform and have native access to your data, your tables, and your ...
Discover SPM Academy, our recurring monthly webinar series on the last Thursday of every month at 8am PT! During these engaging webinars, the ServiceNow team presents informativ...
We've been hearing more interest lately from customers asking whether Unified Security and Exposure Management (USEM) could be exposed as an MCP (Model Context Protocol) server....
