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Learn how ServiceNow's AI Control Tower gives an AI Center of Excellence team one system of record to discover, govern, secure, monitor, and measure every AI asset across the enterprise. Follow the end-to-end workflow: plan AI strategy, build the inventory,...
Watch how ServiceNow's Globalization Terminology Agent builds AI-powered glossaries directly in Localization Workspace. Released in September 2026, the agent removes the manual ...
The September store release is available now on Zurich and Australia. Build Agent upgrades itself, ServiceNow IDE has moved into ServiceNow Studio, and there is a route into Stu...
A few clicks in the ServiceNow MCP Server Console turns a Scripted REST resource into a tool Claude can discover. Path parameters and OpenAPI schema properties become tool input...
Developers, please prepare for landing; Developer Passport: Brazil is almost here! ✈️🇧🇷 Join us September 14th - 18th for a full week of live sessions designed to get you ready ...
Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...
This summer, 28 ServiceNow employees cycled more than 155 miles in two days to raise money for children impacted by war while fulfilling our purpose together to make the world w...
Meet two ServiceNow colleagues who found their way from India to Australia and into each other's lives. They’re two working moms with kids the same age, (almost) the same name, ...
At ServiceNow, we’ve found that our people do their best work when they feel valued, have support, and actively contribute their skills and talents. Unlocking this magical combi...
Discover how SPM now connects Project Workspace with \Collaborative Work Management (CWM)\ to support hybrid project management. See how a project manager assigns work that auto...
Explore how \Strategic Portfolio Management (SPM)\ Enterprise-Wide Deployment (EWD) lets organizations run multiple teams - IT, HR, Finance, and more - in a single instance with...
In this SSH episode I review 44 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relev...
Setting up OAuth for a ServiceNow MCP server takes two minutes. The catch: the useraccount auth scope grants broad access to every REST API on the instance. The MCP server limit...
_ Question: _ What is the purpose of the use case? How can it be identified? What areas should we concentrate on, and how will it assist in the operational aspects of IT? &nb...
She doesn't learn alone. She learns with a million strong. Shreya was a reserved college student in Pune when she discovered ServiceNow. Certification by certification, each one...
One night of new connections at the New York ServiceNow User Group, one full day of the main event.
Adding a POST resource to a ServiceNow MCP server means telling the model what the body accepts. An OpenAPI schema defines the properties, the types, and the required fields, so...
Disclaimer : _The specific solution described is achieved through configuration. There is no liability for ServiceNow to provide support, apply changes, fix de...
The Touchless Enterprise · Part 6 of 6 Six things that bite you. None of them show up on a whiteboard. All six showed up in production — usually months after launch, once nob...
The Touchless Enterprise · Part 5 of 6 Scoped to a category, not a team. Layer 3 is where the pattern gets specific — and where the org chart stops being the right boundary. ...
Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a singl...
Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...
Building the GET resource for a ServiceNow MCP server. That path parameter isn't just for your REST client anymore. The model reads the name, understands it, and fills it in. Na...
Understanding Assignment Group in Trigger Rules Assignment group conditions work differently depending on when your trigger runs. Include assignment group in your con...
Your day should start with a plan, not a pile. See how agentic workflows build your work plan, breeze through surveys, and clear the busywork, so your people spend their energy ...
