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See how ServiceNow Process Mining helps you isolate all the multi-hop work a specific group has touched. In this video, we show how to identify all work your team touched — not just closed — to reveal the true volume and distribution of effort, use the Star...
Quick answer: You can initiate ServiceNow playbooks from multiple places, not just workspaces. Playbook trigger options: - Portals: Display and kick off playbooks, then hand off...
Build Agent now automatically creates checkpoints backed by update sets while you build so you can see exactly what changed at each step, roll back if needed, and work in a way ...
Chapter Markers 00:00 – Introduction to App Engine Studio 01:29 – Building an App from a Template 02:54 – Building an App from Scratch: The Use Case 03:27 – Adding Data (Tables)...
Want to use a model of your own choosing with Now Assist – instead of one of ServiceNow's managed providers? Maybe it's a model you've fine-tuned, an open-weights model you're h...
In this SSH episode I review 181 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most rele...
In today’s fast-paced, highly regulated industries such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face mounting p...
Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watc...
Explore the complete Strategic Portfolio Management (SPM) workflow designed to transform how organizations govern their IT portfolio. From defining strategic goals and understan...
Manage Projects End-to-End with SPM Project Workspace Discover how Strategic Portfolio Management (SPM) Project Workspace unifies project managers, resource managers, and team m...
In today’s fast-paced, highly regulated industries such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face mounting p...
New video: A hands-on walkthrough of ServiceNow's AI Agent Studio. We cover the prebuilt AI agents available for ITSM out of the box — incident triage, resolution planning, work...
Case Insights in Customer Service Management brings case context, customer context, trending topics, agentic triggers and critical account alerts together in one card on the cas...
This post walks through every tool Hardware Asset Management (HAM) gives you to fill in missing hardware lifecycle dates: the end-of-sale, end-of-support, and end-of-life dates ...
This post covers the practical side of running a lifecycle coverage program. You'll learn where coverage gets measured — the Software Lifecycle Report in Software Asset Manageme...
This post documents how for years IT asset management has chased accuracy (the exact right date), but the real bottleneck today is coverage: having a usable, explainable lifecyc...
The [previous blog post](https://www.servicenow.com/community/sam-blog/it-asset-management-lifecycle-accuracy-and-coverage-an-overview/ba-p/3577038) made the case that coverage,...
This post makes the case that lifecycle coverage, not accuracy, is the real constraint on most asset management programs. It covers why the coverage gap exists, the Software Ass...
This post is a tour of every tool Software Asset Management (SAM) gives you to fill in missing software lifecycle dates: the end-of-support, end-of-extended-support, and end-of-...
The ServiceNow-SDK skill is published to guide your AI powered development from Claude Code, Codex, Windsurf and more. It includes an "explain" feature to give actionable ...
Thank you for taking the time to watch this video! If you're interested in attending a live session, feel free to register using this link. Upcoming Instance Security Webinars: ...
In this demo, you'll learn how the SLO Creator Agent helps streamline and accelerate the creation of Service Level Objectives (SLOs). We'll walk through: \ How to enable and con...
In this demo, you'll learn how the SLO Creator Agent helps streamline and accelerate the creation of Service Level Objectives (SLOs). We'll walk through: \ How to enable and con...
For two decades, IT asset managers have asked: Do we have the exact date? The answer still matters. But today's stronger question is: Do we have the exact date, or where we don'...
Join Christina Park and Ashley Snyder to learn how to govern and configure model providers for AI Agents and Now Assist skills. This session explores capabilities designed to an...
