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What does it take to trust AI to act on its own—and does it still need a human in the loop? ServiceNow's Chief Digital Information Officer Kellie Romack and VP of Digital Technology Experience Sumeyya Khan tackle the questions everyone's asking about enterp...
In this SSH episode I review 38 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relev...
Missed today’s session with Ekaterina Koenes, or want to revisit the conversation? Catch the recording, explore recommended ServiceNow University resources, and take the next st...
Workflow Data Fabric · Instance to Instance Read it live. Three ways to connect one instance to another. Almost nobody runs a single instance. Most organizations run a fleet—o...
![tiagomacul_0-1787763121034.png](https://www.servicenow.com/community/image/serverpage/image-id/527614i3025B8AC31B6033F/image-dimensions/114x114?v=v2 "tiagomacul\_0-17877631210...
Previous: https://youtu.be/JfD\_hk2N28g Next: https://youtu.be/2aWfFCewdOA Full written series: https://devlink.sn/mcp-server-console-series Every MCP tool needs something to ac...
Previous: https://youtu.be/H4SgKjIvWjQ Next: https://youtu.be/P7maAhTEKcE Full written series: https://devlink.sn/mcp-server-console-series Reading data is only half the job. He...
Previous: https://youtu.be/2aWfFCewdOA Next: https://youtu.be/zX1GgStwGpA Full written series: https://devlink.sn/mcp-server-console-series None of what I've built matters if Cl...
Hear our seasoned Enterprise Architecture implementation experts share best practices on Establishing your Application portfolio, Measuring the health and vitality of that portf...
In this episode we are talking with Andrew Gallimore, Co-Founder & President of Flowolf. Andy has been working in the ServiceNow ecosystem for roughly 17 years both as a custome...
Reduce Support Requests and Drive Self-Service Adoption with Our New Dynamic Guidance Course Table of Contents - [Introducing: Getting Started with Dynamic Guidance](introdu...
We're updating parts of the Community to reflect the introduction of ServiceNow Otto , our new AI experience for work. As these updates roll out, you may have seen pr...
Stream Connect Series · Part 2 of 3 What Actually Goes Inside a Kafka Message? Last time, you got the "we want to use Kafka" conversation sorted out. You know what a broker i...
AI writes code fast enough that reviewing all of it has become its own bottleneck. This post argues for treating that as a tech-lead problem: scope and plan clearly up front, th...
I'm building a working MCP server on ServiceNow from scratch and connecting Claude to it. Plugin to OAuth to live incident updates. Here's the roadmap. 📘 Full written guide and ...
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We're calling this one "Interview with an AI Agent" for a reason. Sascha Wildgrube joins Live Coding with Friends to show us his answer to a problem every builder on the platfor...
![tiagomacul_0-1787603620788.png](https://www.servicenow.com/community/image/serverpage/image-id/527309i60554DC91D420660/image-size/medium?v=v2&px=400 "tiagomacul\_0-17876036207...
AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and get...
In this ServiceNow Process Mining Academy, we walk you through Intent & Activity Analysis, a powerful feature in that uses AI to summarize unstructured work notes and short desc...
In this ServiceNow Exchange webinar, Rozmin Parpia from the Process Intelligence team walk through Intent & Activity Analysis — a powerful feature in ServiceNow Process Mining t...
Laszlo and I are cracking open Custom Skills for Build Agent, the brand-new capability shipping in Australia Patch 5, and giving it a first look, live. If you build on ServiceNo...
Get a quick overview of the latest ServiceNow Risk capabilities for Q3 26 (Brazil), including ServiceNow Otto (formerly called Now Assist). You will see a summary of new Risk an...
When running the Recommend Solutions skill on Remediation Task (VUL) records, the job sometimes returns 0 VITs processed and 0 solutions found , even though the remediation task...
With the new release of Issue Management for the ServiceNow Risk portfolio, you can tailor issue mgmt. by risk domain and by process, with multiple lifecycles in parallel. Watch...
