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How to Build a Self-Optimising AI Triage Architecture on ServiceNow The architecture behind this build was covered in [Smarter Triage: a layered AI architecture that keep...
How to Build a Self-Optimising AI Triage Architecture on ServiceNow The architecture behind this build was covered in [Smarter Triage: a layered AI architecture that keep...
Most customers start with tag-based service mapping, and for good reason: it's the most familiar method and it's where the majority of ServiceNow customers are today. But taggin...
We’re gearing up for the upcoming Cincinnati SNUG Live on October 1st , and we’re looking for customers interested in speaking! This is a great opportunity to sha...
A license audit lands, security wants a list of everything past end-of-support, and someone asks when your top 10 products hit EOL. If the answer is "let me check on that," this...
DISCLAIMER: The instructions in this article come with no support or warranty, implied or explicit. Caveat emptor. For those who missed the recent announcement, ...
Learn what Premium Chat is, how to enable it for Now Assist Panel (NAP) and Now Assist Virtual Agent (NAVA), and how to troubleshoot common activation and configuration issues. ...
Hey learners! We appreciate your patience as we prepared the session recordings for AI Learning Days 2026. The wait is finally over! Below, you’ll find recordings of the live se...
What does ServiceNow's Employee Slate actually look like in practice? In this demo from Ondaro's "Slate vs. Employee Center Pro" webinar, Nate Aiken walks through real employee ...
AI Reporting Assistant as a way to draft ServiceNow reports inside Microsoft Word simply by asking. Learn how it works, how to configure the Document Designer add-in and Knowled...
One thing I've learned working with ServiceNow is that not every problem needs to be solved with a Business Rule, Flow or Script. Sometimes the real problem is simply that a te...
A deployment request that isn't ready when the release train leaves doesn't get penalized, it just waits for the next one. In ServiceNow ReleaseOps, that's the whole point of th...
This simple solution will spawn a Catalog Item / Record Producer / Order Guide from a button/link. In this specific example, I'm using the Project Workspace, but a similar...
Can Build Agent understand the relationships between flows, business rules, and integrations in an existing app? A community question that Matt Ripley and Andrew Vitollo gave an...
The L1 IT Service Desk AI Specialist is an autonomous worker that investigates and resolves assigned incidents using knowledge articles and historical data. Learn about its bene...
 Introduction...
Thank you for joining us Aug 19, at 12:00 PM ET for a much requested academy session on adoption into the Platform Analytics experience. We showcased the newest capabilities, ad...
ServiceNow University Is Now in Arabic No more learning in a language that isn't yours. ServiceNow University is now available in Arabic. No tran...
ServiceNow University Is Now in Arabic No more learning in a language that isn't yours. ServiceNow University is now available in Arabic. No tran...
ServiceNow University Is Now in Arabic No more learning in a language that isn't yours. ServiceNow University is now available in Arabic. No tran...
ServiceNow OAUTH explained ServiceNow ServiceNowCommunity ServiceNowDevelopers servicenow
ServiceNow CSM Interaction to Case servicenow servicenowtraining servicenowcommunity
Abstract As Generative AI and Agentic Workflows become ever increasingly popular, integrations between systems and connecting to commercial LLMs have become an increas...
MCP lets your ServiceNow AI agent call a tool and get one answer back. A2A is different, it allows your agent to hand over a whole task to another agent and let that agent run w...
