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Customizing the Risk Suggestion AI Agent You may want to tailor the Risk Suggestion AI Agent to match your organization's messaging style, risk assessment process, or evaluation criteria. This guide covers the core customizations that most organizations m...
Flow Designer is a foundational skill on the Now Platform. You cannot move forward as a real ServiceNow practitioner without mastering it, and one of the most common pitfalls in...
World Forum Tokyo 2026 — 開発者&エンジニア向けガイド 【World Forum Tokyo 26】開発者・エンジニア必見セッションまとめ そのAIは、人が活きる。 AI 駆動開発の最前線を、2日間で体験しよう。 | 📅 2026年10月27日（火）・28日（水） | 📍 グランドプリ...
Step one of building an MCP server on ServiceNow: install the Model Context Protocol Server plugin, verify it in sys\_service, hit the health endpoint, then spin up a scoped app...
_ Question: _ What is the Agent Client Collector (ACC), and what are the key reasons for adopting it within my infrastructure landscape? Additionally, what measurable benefits ...
Developer Sandboxes gives every developer their own isolated, safe environment. Build, test, even break things if you want to. Nobody else is affected, and nobody else's work me...
グローバルで4年連続開催の大人気チャレンジ BuildWith を、ついに日本でも開催。日本の ServiceNow 開発者コミュニティが一緒に「作って・試して・シェアする」チャレンジです。最新ツールをハンズオンで体験しながら、実際に動くアプリを作り上げることがゴール。
Application Registry handles who gets in. The MCP Server is what the AI connects to. MCP Tools are the specific things it can use. The backing implementation does the work. That...
Need a ServiceNow capability exposed as a function that external AI can call, one request, one result? That's MCP. Need to hand a task over to another autonomous agent, somethin...
Let’s get our hand dirty with an actual build. We will build and register an external AI agent, then walk through discovering, activating, and calling it directly from ServiceNo...
What if your AI readiness wasn’t a guess? Discover a new way to measure where you stand, uncover hidden gaps, and gain confidence before your next AI initiative. --- Platform Ac...
Not every process follows a single path, and your playbooks shouldn't have to either. In this Platform Academy session, we'll walk through five patterns for building adaptive pl...
He used to be a teacher. Now he's a builder. Yudai set out to become a teacher but was frustrated watching educators drown in paperwork. When he discovered ServiceNow, something...
Growth feels different when we grow together. Shivalika doesn’t just ask how to fix something. She asks, “What’s the right way to solve this for the long term?” That instinct to...
She got certified. Then her whole family followed. Santi became a Certified Technical Architect (CTA), and something remarkable happened. Her two high school-aged sons watched h...
She started with a passion for teaching. She found her purpose in tech. Kristin planned to become a high school teacher, but after discovering the ServiceNow AI Platform, her ca...
Meesh never imagined a tech career. Until she found her sparkle. After 20+ years in construction and HR, overseeing 115 people, Meesh reached a crossroads with no tech experienc...
Life was full as a mom. Tech opened a new future. Aya's early career was in retail in Japan — a world away from enterprise tech. But the skills she developed in retail, includin...
Tech felt overwhelming. Then he found his pace. Through ServiceNow University, Jacques earned certifications and built the knowledge to deliver real solutions for his customers....
ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation,...
_ Use Case: _ What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow? _ Solution:...
Claude is brilliant at reasoning but it can't log into your ServiceNow Instance. MCP fixes that. Three pieces: the client asks, the server does the work, the tool defines what's...
Autonomous workforce FAQ and troubleshooting Last updated September 2026 - What is an autonomous workforce and AI specialist? An autonomous workforce is a collection...
ServiceNow DOW SIG: Enterprise Security & Zero Trust Strategy. See ServiceNow leadership discuss security hardening, zero trust architecture with Armis, and cyber operations bes...
Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceN...
