Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat? Fair question. ServiceNow has shipped a lot of AI-shaped names over the last few years, and "another one just dropped" fatigue is real. But no, this isn't a rebrand or a marketing team getting bored of "Now Assist" and reaching for a thesaurus. Something structural actually changed here, and if you're the one building on this platform, there are a couple of details buried in the announcement that are worth more than a passing skim. So let's break it down properly before Brazil comes out. Read the Full Blog Here: devlink.sn/ottofordevs