Step-by-step demonstration of migrating from ITSM Agent Workspace to Service Operations Workspace using the on-screen migration utility. Chapters: 00:10 Why migration is essential 00:42 Agent Workspace customizations 01:36 Migration tool prerequisites 02:34 Feature selection and migration 03:15 Migration results review 03:22 Verification #servicenow #servicenowdemo #serviceoperationsworkspace #SOW #agentworkspacemigration #workspacemigration #updatesets #migrationtool Role required: admin This video was recorded in the Zurich release. For more information, see: ServiceNow product documentation: Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM: https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/migration-from-itsm-aw-sow.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com