[Platform Academy] Gatekeeper to Guide: Onboarding Your Business Process Owners into Catalog Builder
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Sep 17, 2026
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Catalog authoring doesn't have to run through one central queue with a long backlog. This two-part Platform Academy series covers the shift from a gatekeeper to guide model for platform admins to enable their process owners to own and manage their catalog items in catalog builder.
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https://www.servicenow.com/community/service-catalog-blog/platform-academy-gatekeeper-to-guide-onboarding-your-business/ba-p/3599349