As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to  ServiceNow ** Nexus for Service Operations 2026**: an exclusive three-day community event for customers to learn from likeminded professionals about the newest strategies and innovations happening in IT service operations.

When?  📅 October 20–22, 2026

Where?  In-person at ServiceNow Global HQ, Santa Clara, California

What?  Three days of breakout sessions, hands-on labs, technical deep dives, peer-led roundtables, and direct access to industry practitioners and ServiceNow product teams. Participate in candid conversations about how organizations like yours use ServiceNow to improve service delivery, reduce unplanned outages, and unify their IT services and operations on one AI platform. 

Cost: Free to register!

 

Topics include:

• Incident response and remediation
• End-to-end service request automation
• Observability and event management
• CMDB as the single source of truth
• Change management and building resilience
• IT asset and configuration management
• Connecting service delivery to business outcomes

Plus you will get an early look at what’s coming soon on the ITSM, ITOM, and CMDB roadmaps.

 

Who should attend?  Practitioners and operational leaders driving service delivery and IT operations outcomes, including:

 

• Head of Service Desk, Service Desk Manager, Head of IT Operations, Head of Cloud
• Service Desk Agents, IT Support Analysts, Change Managers, Problem Analysts
• SREs, Cloud Architects, Cloud Infrastructure, PKI Admins
• ServiceNow Admins, Platform Owners, Change Advisory Board Leaders, CMDB Admins, Configuration Managers

How do you sign-up?  Registration is free—but space is limited, so register early. Visit the Nexus for Service Operations 2026 website to register. Once you submit your registration, we'll confirm your spot within 1–2 weeks.

Share this with others in your organization who own service delivery, incident management, change, infrastructure, or IT operations.

Questions or interested in speaking at the event? Reach out to the event team at [email protected].

We look forward to seeing you at Nexus for Service Operations 2026.

👉 Register for Nexus for Service Operations 2026

 

Have Questions?

Everything you need to know about registration, agenda, and logistics is in our Nexus for Service Operations 2026 FAQ (scroll to the bottom of the page and look under Attendee Resources).