ServiceNow News
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Audits often slow down organizations, especially in finance, pharmaceutical, and healthcare sectors where compliance demands are high and complex. REDE Consulting has found a way to cut audit time ...
Streamlining Audit Processes: How REDE Consulting Reduces Audit Time by 60% with ServiceNow IRM
REDE Consulting
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4 months
www.rede-consulting.com
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◆ VIBE-CODING◆
Vibe-Coding a ServiceNow App:
What Worked, What Didn’t
_My experience using ServiceNow Build Agent and AI tooling (Zurich) to build the Recognition Card application — the good par...
Vibe-Coding a ServiceNow App: What Worked, What Didn’t
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation sta...
Video
EVA - A Framework for Evaluating Voice Agents by ServiceNow
ServiceNow Community
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4 months
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation sta...
Video
EVA - A Framework for Evaluating Voice Agents by ServiceNow
ServiceNow Community
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4 months
There’s a conversation happening in almost every enterprise right now, and it usually starts with someone in the Legal department saying: “Are we allowed to collect that?”
If You are Afraid of Capturing User Data, Wait Until You Build AI Agents Without It.
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation sta...
Podcast
EVA - A Framework for Evaluating Voice Agents by ServiceNow
ServiceNow Insights
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4 months
ServiceNow has introduced CIS – Data Foundations (CMDB & CSDM) as a mandatory prerequisite for all major CIS mainline certifications. If you currently hold (or plan to hold) any core CIS credential...
Certifications at Risk: Why Data Foundations Can’t Be Ignored
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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Overview
This article outlines all the topics detected by the Project Insights engine, focusing on Risks & Actions (RIDAC), Financials, and Schedule. For each topic, it explains what...
What Project Insights Detects — Risks & Actions (RIDAC), Financials and Schedule
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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Overview
This article outlines the topics detected by the Project Insights engine, focusing on Resource Management. For each topic, it explains what is monitored, when an insight is trigg...
What Project Insights Detects — Resource Management
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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Everything...
Video
Start Here: Agile 2.0 Deprecation and Collaborative Work Management
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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新年度のゴール設計は済みましたか？ Impact をフル活用するための最初の2ステップ—— Objectives / Outcomes の設定 と、新アクセラレーター 「Jumpstart Your Impact Platform Health」 の立ち上げ——をご紹介します。「導入して終わり」にせず、年度サイクルとして Impact を回すスタートを切りましょう。
新年度のImpact 活用：Objectives 設定 × Platform Health 立ち上げの最初の一歩！
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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The out-of-the-box Complaint Case Summarization is a Now Assist skill which generates summaries across new, work-in-progress, and resolved complaint cases, but you may need to tailor it for your or...
Video
Customization: Complaint Case Summarization Skill
ServiceNow Community
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4 months
Learn the out-of-the-box configurations of the Complaint Case Summarization Now Assist skill. This video walks through each step in the Now Assist Admin Console: inputs, prompt variants, triggers, ...
Video
Configuration Short: Complaint Case Summarization Skill
ServiceNow Community
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4 months
_Five sessions. Australia GA Family Release. Sneak peeks. One PAC Day. Here's everything the A11y community needs to make the most of K26._
Knowledge 2026 runs May 5–7 in Las Vegas — and i...
Knowledge 2026 Is Almost Here — Know Before You Go
New article articles in ServiceNow Community
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4 months
www.servicenow.com
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Learn how to configure the Accelerate Complaint Case Handling agentic workflow in AI Agent Studio: this video walks through enabling the workflow, reviewing the out-of-the-box agent sequence, verif...
Video
Configuration Short: Complaint Case Agentic Workflow
ServiceNow Community
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4 months
Complaint Case Agentic Capabilities bring AI-powered automation to complaint case handling in CSM. This video introduces the three core components: the Complaint Case Intake AI Agent, the Accelerat...
Video
Feature Short: AI-Powered Complaint Case Management
ServiceNow Community
·
4 months
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation sta...
Video
Voice AI Evaluation: Open-Source Framework developed by ServiceNow
ServiceNow Documentation
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4 months