ServiceNow News
53080 items
The service desk has three seats — the person who needs help, the person resolving the ticket, the person who built the whole thing. Most AI-for-IT stories focus on one role. We made three — becaus...
Introducing ITSM Foundation: the AI-native service desk, simplified. Live in weeks, not months
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache
For decades, science fiction has cushioned us with the idea that the “android revolution” was a distant fantasy. But the reality is unfolding rapidly. As the line between human and machine blurs, w...
The Impact Of Humanoid Robots On Humanity
Articles on Smashing Magazine — For Web Designers And Developers
·
3 months
smashingmagazine.com
cache
It's her first day. Her Outlook just died. She has nine minutes until her first client call — and zero patience for ticket forms. Watch what happens when a service desk fits inside a conversation. ...
Video
ServiceNow Nine Minutes Before the Client Call: AI-Native Self-Service in Action
ServiceNow Community
·
3 months
A vague ticket lands in the queue: "Can't access SharePoint. Urgent." That's the whole description. By the time the agent opens it, the AI has already summarized the chat, surfaced two near-identic...
Video
ServiceNow Seven Tickets, One Root Cause: AI-Native Incident Resolution
ServiceNow Community
·
3 months
It's the admin's first time opening ServiceNow. The console loads — and over half of the setup is already done. Twenty years of running the world's largest service desks, baked in as defaults. The ...
Video
ServiceNow Half-Configured Before You Log In: AI-Guided ITSM Setup
ServiceNow Community
·
3 months
Shows how to create an escalation trigger rule with the On-Call Scheduling application . servicenow servicenowdemos OnCallScheduling EscalationTriggerRule oncall triggerrule This video was recorded...
Video
On-call Scheduling | Create an escalation trigger rule
ServiceNow Documentation
·
3 months
This demo illustrates how Dynamic Guidance assists an ITSM agent in understanding and gathering the necessary information to set up automatic employee notifications for major incidents, providing c...
Video
Configuring Major Incident Notifications Using Dynamic Guidance - Instructions Example
ServiceNow Community
·
3 months
I want to share what I've learned from the [Forward Deployed Engineering group](https://www.servicenow.com/workflow/culture/meet-servicenows-newly-formed-forward-deployed-e...
How to Identify, Sponsor, and Scale the Right Agentic Use Cases
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache
|
|
| Autonomous IT · Zero ...
Modern Change Adoption Guide
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache
Supplier onboarding should be straightforward. In reality, it stalls — and the biggest culprit is often third party risk management dependencies that nobody can see end to end. Process Mining chang...
Video
Process Mining in Minutes - Supplier Onboarding with Third Party Risk Management
ServiceNow Community
·
3 months
This walkthrough demo shows how Dynamic Guidance helps an HR admin create a new employee form for HR cases, providing step-by-step instructions and clarifying actions directly within ServiceNow, st...
Video
Creating an Employee Form with Dynamic Guidance - A walkthrough example
ServiceNow Community
·
3 months
Dynamic Guidance addresses the challenge of fragmented help resources in ServiceNow by providing AI-powered, in-context assistance directly within the platform. This session demonstrates how Dynami...
Video
Platform Academy - Maximize your value with Dynamic Guidance
ServiceNow Community
·
3 months
Why Reporting on the sys\_audit Table in ServiceNow Can Be Frustrating
If you’ve ever tried to build a report on the sys\_audit table in ServiceNow, you’ve probably run into performance h...
Reporting on sys_audit
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache
WORKFLOW DATA FABRIC
From plant floor to balance sheet:
how ZCC for ERP transforms asset management
Your assets live in two worlds. SAP tracks their financial value: depreciation, book value, t...
Asset Management with Zero Copy Connector for ERP
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache
WORKFLOW DATA FABRIC
SAP HR + ServiceNow:
closing the Hire-to-Retire gap with ZCC for ERP
If you're running SAP HCM or SuccessFactors for HR and ServiceNow for employee engagement, you already ...
Hire-to-Retire with Zero Copy Connector for ERP
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache
Step-by-step guide to exploring data asset relationships in ServiceNow Graph Explorer — expand, hide, and unpack connected nodes, view asset details, and customize the canvas layout. This video was...
Video
Exploring and Managing Relationships in Graph Explorer | Data Fabric
ServiceNow Documentation
·
3 months
Learn how to access Build Agent in ServiceNow Studio and the ServiceNow IDE. servicenow servicenowdemo ServiceNowStudio BuildAgent This video was recorded in the Zurich release. For more informatio...
Video
Accesing Build Agent in ServiceNow Studio
ServiceNow Documentation
·
3 months
Zero Copy Connectors
Insight to action. Zero data copy.
Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud...
Video
Zero Copy Connectors
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache
Learn what to do next after an agentic re-evaluation. servicenow servicenowdemo automatedevaluations agenticevaluations Role required: sn\_aia.admin This video was recorded in the Zurich release. F...
Video
Agentic Evaluations | What to do after re-evaluation
ServiceNow Documentation
·
3 months
Zero Copy Connectors
Insight to action. Zero data copy.
Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud...
Video
Draft - Zero Copy Connectors
New article articles in ServiceNow Community
·
3 months
www.servicenow.com
cache