Dynamic Guidance addresses the challenge of fragmented help resources in ServiceNow by providing AI-powered, in-context assistance directly within the platform. This session demonstrates how Dynamic Guidance consolidates walkthroughs, instructions, and information, enabling users to resolve issues without leaving their instance or relying on colleagues. Learn how to leverage this feature to reduce inefficiencies, improve feature adoption, and empower users to get answers when and where they need them. Ideal for platform owners and leaders seeking to modernize user support and drive platform value. Platform Academy delivers expert-led insights into critical Now Platform topics, including Dynamic Guidance, Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Designed for platform owners, this session equips you with practical tools and strategies to optimize user experience, streamline workflows, and prepare for future enhancements. Connect with ServiceNow experts, ask questions, and share feedback. Register today: https://info.servicenow.com/ServiceNowExch... About ServiceNow® Exchange ServiceNow Exchange is your hub for actionable insights and peer connections. Access curated sessions led by ServiceNow innovators, featuring proven shortcuts and practical tools to accelerate success. Explore the full event catalog: https://www.servicenow.com/community/servi...