The service desk has three seats — the person who needs help, the person resolving the ticket, the person who built the whole thing. Most AI-for-IT stories focus on one role. We made three — because the service desk runs on all of them. ServiceNow — the platform powering service desks at 85% of the Fortune 500 — is now reimagined as AI-native, built for everyone at the desk. Live in weeks, not months. One conversational surface. One platform. Three short videos showing what that actually feels like. ⬇️

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