Shows how to create an escalation trigger rule with the On-Call Scheduling application . #servicenow #servicenowdemos #OnCallScheduling #EscalationTriggerRule #oncall #triggerrule This video was recorded in the San Diego release. Role required: admin, rota_admin, rota_manager This video covers how to create a trigger rule that triggers an escalation process For more information on creating an escalation trigger rule, see: ServiceNow product documentation: Create an escalation trigger rule: https://docs.servicenow.com/bundle/sandiego-it-service-management/page/administer/on-call-scheduling/task/create-trigger-rule-oncall.html On-call workflows: https://docs.servicenow.com/bundle/sandiego-it-service-management/page/administer/on-call-scheduling/reference/workflows-oncall.html Designing an escalation process: https://docs.servicenow.com/bundle/sandiego-it-service-management/page/administer/on-call-scheduling/concept/designing-escalation-process-oncall.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://community.servicenow.com/community?id=community\_article&sys\_id=24e2170c1b235018305fea89bd4bcb79 For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Please leave us a comment.